- IHG (Atlanta, GA)
- …technologies, or processes related to the position. + Cisco routing/switching + Voice technologies (eg Genesys , IVR, CTI integration, Chat and automated ... response) + Call recording platforms (eg Verint) + Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP + Collaboration tools integrations: Teams; WebEx +… more
- Vivint (UT)
- …and more connected through cutting-edge technology and exceptional customer service. As a Senior Telecom Engineer , you'll play a pivotal role in shaping how ... solutions. What You'll Do * Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations *… more
- American Express (Phoenix, AZ)
- …to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us ... an impact in this role? We are seeking a Senior Data Architect (Data Virtualization & CCaaS) to design...Expert in Contact Center technologies, with deep knowledge of Genesys (InfoMart, GAAP, GIDB, SpeechMiner) and hands-on experience with… more
- Huntington National Bank (Columbus, OH)
- …technology teams. Knowledge of contact center systems is required. Experience with Genesys is preferred. Experience with ATM and other customer interaction channels ... (3) years of experience with use of technologies including interactive voice response (IVR), call routing, and workforce optimization systems Preferred… more