- TEKsystems (Dallas, TX)
- …+ Solution Architecture & Design: Lead the design and implementation of Google CCaaS voice and digital AI self- service solutions for large, multi-location ... with 80% of the Fortune 500 to address their technology , strategy, and talent needs. We innovate so industries...Services (TGS) Talent Acquisition Team requires: + The Google CCaaS Practice Architect is responsible for designing, developing, and… more
- Walmart (Bentonville, AR)
- …Manager to lead the strategy and evolution of our Contact Center as a Service ( CCaaS ) platform. This leader will drive the roadmap for next-generation customer ... with engineering, operations, UX, and business partners to ensure our CCaaS platform delivers measurable impact on efficiency, scalability, and customer satisfaction… more
- TEKsystems (Hanover, MD)
- …* Solution Architecture & Design: Lead the design and implementation of Google CCaaS voice and digital AI self- service solutions for large, multi-location ... of tomorrow. We work with 80% of the Fortune 500 to address their technology , strategy, and talent needs. We innovate so industries stay ahead of what's next.… more
- Leidos (Gaithersburg, MD)
- …skilled **Senior Technical Project Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a ... in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The Senior Technical Project… more
- Wells Fargo (West Des Moines, IA)
- …(CSBBO). The person will lead product teams in the AI Strategy for automation within CCaaS (Contact Center as a Service ) Innovation Hub. They will guide product ... Wells Fargo is seeking a Manager - AI Automation Delivery to join our Innovation Hub, as part of...to AI/automation + 5+ years of experience working with technology teams to build and launch products in market… more
- Amazon (Santa Clara, CA)
- …services in the history of AWS and a leader in the Contact Center as a Service ( CCaaS ) industry. The team is searching for an experienced CCaaS business ... development specialist to create scalable GTM strategies with our delivery and technology partners. Amazon Connect is an AI-powered customer experience solution… more
- Oracle (Columbus, OH)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, service efficiency and cost reduction. + On-time delivery of AI… more
- Public Storage (Plano, TX)
- …As a cross-functional leader, you will guide the full lifecycle of solution delivery , from requirements gathering and call flow design to system integration and ... responsible AI practices. **Key responsibilities include:** + **Product Support & Agile Delivery ** : Own and manage the product backlog, translate business needs… more
- Wells Fargo (Chandler, AZ)
- …and technology support areas + Working knowledge of Contact Center as a Service ( CCaaS ) platforms and routing systems used by cloud providers + Experience ... Operations (CSBBO) to be a key driver for our technology transformation in support of voice contact management across...commitments are met and align with strategic objectives for delivery of contacts and data to contact centers across… more
- Humana (Bismarck, ND)
- …and Customer Service leadership to optimize spending and improve service delivery . This position requires experience with telecom contract structures, ... center and customer engagement platforms + UCaaS (Unified Communications as a Service ) + Mobility services + Enterprise carrier relationships and network resiliency… more
- Deloitte (Hermitage, TN)
- …drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology , and creativity to ... + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including integrations to common desktop applications… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence ... with strong passion for what we do and our commitment to quality service . Summary The Business Information Services Manager works as a full-time employee of… more
- conEdison (New York, NY)
- **Required Education/Experience** + Master's Degree Information Technology , Computer Science, or Engineering and A minimum of 3 years of IT experience or + ... Bachelor's Degree Information Technology , Computer Science, or Engineering and A minimum of...(Identity & Access Management), with hands-on experience in roles, service accounts, and least-privilege design, required. + Familiarity with… more
- Iron Mountain (Austin, TX)
- … providers and managed service partners, ensuring accurate billing, service delivery , contract management, and account administration. This (Sr) Telecom ... of complex telecommunications projects, including next-generation VoIP, Unified Communications (UCaaS/ CCaaS ), and SD-WAN solutions, ensuring alignment with business strategy… more