- NuAxis Innovations (Washington, DC)
- …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
- Banc of California (Beverly Hills, CA)
- …of employee resource groups, and more. TOGETHER WE WIN(R) **THE OPPORTUNITY** The Service Desk Support Specialist II is responsible for providing technical ... the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special...files. + Participates as a member of the company's incident response team in the event of a technology… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... Service Delivery Manager (SDM)** , who manages service performance....against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
- Allison Transmission (Indianapolis, IN)
- …new technology rollouts. Key Performance Measures + End user satisfaction with service desk , desktop, workstation imaging, computer refresh, and computer ... of the following: Active Directory, Office 365, workstation computers (Windows), service desk , workstation support, workstation device procurement, or… more
- GCI Communication Corp (Anchorage, AK)
- …maintenance, help desk ticket handling within defined procedures. + Shapes: Service quality through timely and accurate task execution. + Vetoes: Actions that ... services by maintaining accurate employee records, assisting with HR help desk inquiries, and coordinating claims, reporting, and administrative processes that… more
- RGP (Centennial, CO)
- …role in Decatur, Alabama_** + Troubleshoot desktop computing issues based on tier-one service desk tickets. + Resolve 2nd-line incidents and requests in ... our Corporate IT team. Under the general supervision of the Support Services Manager , the IT Analyst will provide front-line technical support to end-users, helping… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Georgia Systems Operations (Tucker, GA)
- …Time Off Provides leadership and strategic direction for the Shared Services IT's Service Desk function, supporting GSOC, GTC, and OPC, ensuring customer ... Responsible for the supervision, management, maintenance and coordination of centralized IT Service Desk resources to ensure the timely delivery of superior… more
- CACI International (Oklahoma City, OK)
- Enterprise Service Desk Team Manager (Night Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret ... delivery model. CACI has an excellent opportunity for an experienced, self-driven Enterprise Service Desk (ESD) **Team Manager ** . As a first-line … more
- Capgemini (Austin, TX)
- …objective is to restore IT services as soon as possible. The role of Major Incident Manager is embedded into Service Management Team and therefore works ... **Job Title:** Major Incident Manager - Major Incident...with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower… more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- UGI Corporation (King Of Prussia, PA)
- …Job Segment: Service Desk , User Experience, Substance Abuse, Behavioral Health, Relationship Manager , Customer Service , Technology, Healthcare ... Director, IT Service Desk & End User Support...Director, IT Service Desk & End User Support Location: King Of...procedures, and service delivery across business unit Service Continuity & Critical Incident Management +… more
- CACI International (Forest Heights, MD)
- …accurately in a fast paced and changing environment. Qualified candidates will work with the Service Desk Manager to ensure all Service Level Agreements ... extensive experience supporting customers in a Service Desk capacity, familiar with ITIL ( Incident , asset,...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
- Weill Cornell Medical College (New York, NY)
- …phone and ticket queues to ensure best customer experience. Follows direction of Service Desk Supervisor, Support Services Manager and other leadership ... the schedule set out by the Service Desk Supervisor and/or Support Services Manager . +...higher level support experience highly desired. + Experience with Service Now for incident , problem, and task… more
- Parsons Corporation (Colorado Springs, CO)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...support and guidance to all users. Creates and tracks incident tickets to resolution + Proficiency with ticketing systems… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...functions such as system access management, endpoint administration, or incident response. Examples of relevant experience may include the… more
- Cayuse Holdings (Arlington, VA)
- …Plan with matching after one year + Paid Time Off **Reports to:** Program Manager , Service Desk Lead **Working Conditions** + Professional office ... **Overview** The Service Desk Agent performs a variety...performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service ,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to resolve ... Interacts with SD staff and new hires to provide incident process training and to leverage knowledge management. +...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
