- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... day in the life - Review the previous day's service desk metrics and incident ...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …review the following job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This is ... manager will oversee the on-shore and off-shore IT Service Desk teammates, manage escalations, and act... incident , problem, and request management. + Monitor service desk metrics (response times, resolution rates,… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the ... of high-quality IT support services, manages a team of service desk analysts, and acts as the... service availability, and business impact. Manage end-to-end service delivery, including incident , request, change, and… more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- Transdev (Dorchester, MA)
- Safety Desk Manager Position Summary Transdev is seeking a Safety Desk Manager to oversee Road Safety Supervisors (RSSs) and Safety Desk Supervisors ... strict compliance with the BPS-Transdev contract. This role balances desk -based safety operations and on-the-road supervision, supporting safe, efficient… more
- AeroVironment (Germantown, MD)
- **Worker Type** Regular **Job Description** **Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest ... ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams,… more
- State of Massachusetts (Chelsea, MA)
- …issues to supervisor or manager . * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required and notify ... *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End...Desk Analyst is unable to resolve a reported incident or request, they will determine the priority, type… more
- EnergyUnited (Statesville, NC)
- Service Desk Supervisor Statesville, NC Job Description **About the Role** EnergyUnited EMC is seeking a ** Service Desk Supervisor** to lead and ... continuously improve our IT Service Desk operations. This role is responsible...incident , request, escalation, and change management + Identify service gaps and implement solutions to improve performance and… more
- Parsons Corporation (Colorado Springs, CO)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...support and guidance to all users. Creates and tracks incident tickets to resolution + Proficiency with ticketing systems… more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Sr Service Desk Technician **Reports To:** Manager , IT Service Desk **Location:** San Jose, California **Salary Range:** ... impact. **ABOUT THE ROLE** We are hiring a **Senior Service Desk Technician** to provide high-quality IT...Record, categorize, and prioritize tickets in alignment with ITIL-based Incident and Request Management practices. + Respond to tickets… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...functions such as system access management, endpoint administration, or incident response. Examples of relevant experience may include the… more
- Cayuse Holdings (Augusta, ME)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service solutions within … more
- Cayuse Holdings (Hagatna, GU)
- …+ Proficiency in using ticketing and incident management systems. + Experience Service Desk or Customer Service experience. **Our Commitment to you ... **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more
- Robert Half Technology (Baton Rouge, LA)
- Description Position Overview The Helpdesk Support Manager will oversee the daily operations of the IT Helpdesk team, ensuring timely resolution of support tickets, ... optimizing helpdesk processes, and delivering exceptional service across multiple sites in various states. This role...and areas for improvement. + Implement best practices for incident , problem, and request management. + Process Optimization: +… more
- Sunstates Security (Charlotte, NC)
- Front Desk Officer - $19.50 (#95) Charlotte, NC, United States of America $19.50 -$19.50 BackApply Now Back Apply Now Overview Become part of one of the largest and ... / Requirements HIRING IMMEDIATELY Sunstates Security is currently hiring for Full-Time Front Desk Officers in the Downtown Charlotte, NC area. 1st and 2nd shift are… more
- Crate & Barrel (Northbrook, IL)
- …run smoothly and our users stay productive. A day in the life as a Service & Operations Desk Technician + Provides support for technology incidents and work ... + Familiarity with ITIL frameworks and best practices for incident management, problem management, and service delivery...applying to here and ask to speak with a manager regarding the nature of your request. The Company… more
- Allied Universal (Chicago, IL)
- …the communities and customers we serve. As a **Security Officer - Commercial Lobby Desk ** in **Chicago, IL** , you will serve and safeguard clients in a range ... roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Security Professional with Allied Universal, you will be the first point of… more