- Yale New Haven Health (Guilford, CT)
- …and professionals, every day. Under the supervision of the Patient Services Manager and the direction of the Clinical Nurse, performs specific duties that ... dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... operations, including managing a team of Service Desk Analysts, driving process improvements, and...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...to four (4) years of relevant experience for Tier II support roles, or four (4) or more years… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... recommend discarding of obsolete information. + Collaborates with Knowledge Manager to optimize and share KB information with SD...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- Robert Half Technology (Nashville, TN)
- …requests in a timely manner, gather pertinent information and document in the Help Desk System * Classify, and prioritize all service requests according to ... I staff to improve their technical proficiency and customer service level * Assist DS Support Manager ...Desk Team workloads and backlogs to facilitate higher service level and achieve team goals Requirements 1. Experience… more
- Canon USA & Affiliates (Coraopolis, PA)
- …as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer ... of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager ** to support a large, high-profile DOD contract in **Fort ... The successful candidate will manage all facets of IT Service Desk support, from daily operations and...Provide transformative leadership and direction to Tier I, Tier II , and remote support personnel, fostering a culture of… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). -… more
- Link Solutions Inc (St. Mary's County, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Tools Project Manager to join our team at Patuxent ... Secret Clearance required + Non-remote (relocation incentive available) Our Service Desk Tools Project Manager ...maintain an active DoD Secret Clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Night Shift - Tuesday and Wednesday Days Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician** ... to the Academic, Clinical Faculty, and Staff of Stony Brook Medicine. The **IT Service Desk Technician** also provides direct support to our clinical nursing… more
- Stony Brook University (Stony Brook, NY)
- IT Service Desk Technician - Day Shift - Sunday and Monday Days Off **Position Summary** At Stony Brook Medicine, a **IT Service Desk Technician** ... to the Academic, Clinical Faculty, and Staff of Stony Brook Medicine. The **IT Service Desk Technician** also provides direct support to our clinical nursing… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and technician issues and will interface with the Program Manager to drive process improvement and service ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Link Solutions Inc (Adelphi, MD)
- …quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe ... and technician issues and will interface with the Program Manager to drive process improvement and service ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Parsons Corporation (Colorado Springs, CO)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...hire + Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months… more
- State of Colorado (Denver, CO)
- …but may be adjusted based on the business needs of the office. This Front Desk Coordinator (Administrative Assistant II ) will mainly provide front desk ... Front Desk Coordinator (Term - Limited) - Office of...responsible for managing mail received via United States Postal Service (USPS), delivery services, and e-filing. Specific responsibilities include:… more
- University of Colorado (Aurora, CO)
- …or Nursing. + Four or more (4+) years of job-related/clinic experience. Practice Manager II : + Bachelor of Science in Business, Healthcare Administration, or ... ECO Pass: Reduced rate RTD Bus and light rail service **Qualifications:** **Minimum Qualifications:** Practice Manager I:... Manager I: $79,844 to $101,562 + Practice Manager II : $83,171 to $105,793 **Equal Employment… more
- Competitive Range Solutions, LLC (Arlington, VA)
- … work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager ...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Paylocity (Meridian, ID)
- …while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by ... on-site five days per week during designated work hours. Position Overview The Account Manager II is pivotal in resolving client payroll and HR system challenges… more
