- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides ... the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician,...redrawing it. **Original Posting:** October 16, 2025 For US Positions : While subject to change based on business needs,… more
- Choisys Technology (VA)
- Service Desk Technician - Tier I Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service ... Tier 2 or specialized teams when necessary. This position requires excellent communication skills, attention to detail, and...update, and maintain detailed incident tickets in the CBP Service Desk ticket management system. + Follow… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Leidos (Norfolk, VA)
- …our community. Our Mission, Vision, and Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work ... in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician, you will:** +… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- Leidos (Norfolk, VA)
- …support coverage for the team + Coordinate knowledge development and dissemination -Lead Service Desk Tier I team toward delivery of organizational ... Values guide the way we do business. The SMIT Service Desk has an opening for an...Lead to work in our Norfolk, VA office. This position provides Tier I assistance in problem… more
- NTT America, Inc. (VT)
- …+ Minimum 5 years of experience in the field of Information Technology to include: + Service Desk Support: Tier I/II + System administration + Contact and ... organization, apply now. We are currently seeking a IT Service Desk Supervisor/lead to join our team...effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements… more
- Terracon (Olathe, KS)
- …and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete ... telephone calls, emails, and chat sent to the IT Service Desk system as the first level...disabled candidates to apply and be considered for open positions . We do not discriminate against any applicant for… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Five (5+) years or more of directly related help desk / service desk experience. + Experience providing Tier II technical support. + Proficiency with ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier II) to join our team in Aberdeen Proving Ground, MD.… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Two (2+) years or more of directly related help desk / service desk experience. + Experience providing Tier I technical support. + Proficiency with ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier I) to join our team in Aberdeen Proving Ground, MD.… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- TEKsystems (Orlando, FL)
- Description TIER 1 The TIER 1 Service Desk technician is responsible for receiving and documenting initial incident and request management reports ... supporting Corporate and all park locations. TIER 1 Service Desk technician...improvement Performs other duties or special projects as assigned POSITION REQUIREMENTS: Vocational certifications or AS degree in computer… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …site in Vienna VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- Position Title: Tier I Help Desk Location: Camp Pendleton,...point of entry for support requests within the 24/7 Tier 1 service desk at the ... Degree, or higher, preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests, preferred. + Experience in… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk ...funding and may not be filled immediately. However, this position is representative of positions within CACI… more
- Centre Technologies (Tulsa, OK)
- …hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The role of System Administrator will enable a qualified ... to customer Executives. + Must be a team player with outstanding customer service skills + The ability to communicate and explain technology to non-technical… more
- Systems Engineering Solutions Corporation (Tempe, AZ)
- …and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical assistance and problem ... technical support for escalated incidents and service requests from Tier 1 Help Desk . + . Diagnose and resolve complex hardware, software, and network… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …control processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional… more