- Red River (Lexington, MA)
- …clearance to join our team! The Team Lead ( Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service ... the day-to-day functions, including scheduling and coordinating daily workload for service desk technicians, reviewing and assigning tickets, and assisting… more
- Wipfli LLP (Milwaukee, WI)
- …a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a pivotal member of our ... IT Service Desk team, responsible for managing day-to-day...Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure… more
- NuAxis Innovations (Reno, NV)
- …join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position . **Job Summary:** NuAxis Innovations is ... **Help Desk Specialist** Location **Reno, NV** \# of openings... Technician to support the US Fish and Wildlife Service (FWS) inReno, NV. This on-site role is part… more
- Tyto Athene (Reston, VA)
- …Desk Team for remote support services for all customer regional locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop ... + Receive and log customer calls via telephone, voice, self- service tickets, and electronic mail. + Perform remote analysis...field or equivalent. + Industry support center or help desk experience. + Working knowledge of networks and server/pc… more
- Tyto Athene (San Diego, CA)
- …in Fort Belvoir, VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- Greene Tweed (Lansdale, PA)
- …HR systems while driving self- service and user adoption. + Use HR Help Desk software to document and track employee contact and problem resolution. + Work with ... duties to be performed by the employee occupying this position . Employees will be required to follow any other...opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past… more
- ITG Brands (Greensboro, NC)
- Service Delivery Analyst 2 **Location** North Carolina **City**...You Will Do** - JOB SUMMARY Serve as a Tier -2 support point of contact for end user. Works ... of tasks to resolve moderate to high technical issues and liaise with Tier -3 for guidance, expertise and available knowledge resources, or tools to ensure proper… more
- HSBC (Buffalo, NY)
- …for Mortgage Originations/Lending business system testing and manage the Mortgage Systems Service Desk . As our Lending Systems Business Manager you will: ... HSBC will not engage in immigration sponsorship for this position . Our purpose - Opening up a world of...robust automated testing program + Manage the Mortgage Systems Service Desk for all user support, access… more
- Hawaiian Electric (Honolulu, HI)
- …advancement and offering a competitive compensation package. Posting End Date: This position will remain open until filled. Early applications are highly encouraged. ... budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and… more
- Oregon State University (Corvallis, OR)
- …Requirements This position will experience prolong periods sitting at a desk , using a computer and performing detailed tasks. Pay Method Salary Pay Period ... Position Details Position Information Department Customer...team at the OSU -Cascades campus to ensure seamless service delivery across multiple locations where public safety operations… more
- The Joint Commission (Oak Brook, IL)
- …SUMMARY:** As part of the JCR customer technical support team, this position will provide senior level technical support for customer-facing applications for our ... customer in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, as… more
- AeroVironment (Wilmington, MA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... full ownership of issues through resolution is key. **Primary Position Tasks:** + Answer incoming support calls and handle...in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support,...delivery models. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not… more
- GovCIO (Boise, ID)
- …-i-%28sca shift-1%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-7222_ **Category** _Information Technology_ ** ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...and training in a clear and reassuring manner. This position is fully remote located within the continental United… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and ... or may provide expertise to solve first and second tier technical support issues for end-users of the organization's...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
- Red River (Chantilly, VA)
- … Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from ... developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration with… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
