- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …receipt of Web- or email-submitted requests * Logs and tracks inquiries using service request management database, and maintains history records and related ... AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT * Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users… more
- Red River (Lexington, MA)
- …active Secret clearance to join our team! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the ... Service Desk and managing the day-to-day functions,...skills + Strong ability to manage the team's ticket queue in tandem with supporting client calls + ITIL… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
- LA Care Health Plan (Los Angeles, CA)
- …Level 2 technicians. The Technician serves as a key liaison between the IT Service Desk , business units, and other IT teams, collaborating to resolve technical ... performance baselines are completed. Duties Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the IT… more
- ICF (Reston, VA)
- …troubleshooting and support. + Managing first response to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, ... formal trouble ticket system such as Microsoft System Center Service Manager, Remedy, or ServiceNow. + 3+ years of...all phases of the application and employment process. To request an accommodation, please email ###@icf.com and we will… more
- Bassett Healthcare (Hamilton, NY)
- …clinical support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing clear, ... to meet patient satisfactions. + Takes a lead in service recovery and acts as a service ...eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports… more
- Bassett Healthcare (Oneonta, NY)
- …administrative support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing ... insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. + Supports the collection… more
- Beth Israel Lahey Health (Winchester, MA)
- …with patients and families, and serve as a resource to other front desk colleagues. Answers telephone calls promptly while identifying themselves and the practice. ... one. Reviews My Lahey Chart messages and completes the request or forwards to appropriate in-basket Is responsible for...that schedules remain on time. Everyone across the front desk keeps an eye on the schedule over the… more
- Quality Technology Services, LLC (Suwanee, GA)
- …+ One or more years of IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years preferred. + One or more of ... you will be primarily responsible for managing the phone queue , projecting a professional company image through phone interaction,...IT experience in a customer-focused role (Helpdesk, Application or Service Desk support). Two or more years… more
- Insight Global (Fort Worth, TX)
- …of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been ... You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit… more
- Sanford Health (Sioux Falls, SD)
- …will work in our Pulmonology and Infectious Disease clinics and will include both front desk work directly with patients as well as being a part of our Call Center ... Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point… more
- Novant Health (Salisbury, NC)
- …Pinnacle Orthopedics Salisbury Monday-Friday, 8am-5pm Novant Health is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording ... join a remarkable team where quality care meets quality service , in every dimension, every time. Join Team Aubergine....each business day. Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk . As such, this individual, having demonstrated in-depth experience, ... workarounds and permanent fixes are documented and communicated to Service Desk Specialists. + Creates, Updates, and...To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor,… more
- Jabil (St. Petersburg, FL)
- …apps.. Following all procedures around the ISS security policy.. Responsible for monitoring the Service Desk system queue and resolve tickets in a timely ... Library knowledge.. Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.. Install and Configure PCs (SCCM)..… more
- Bright Horizons (Newton, MA)
- …role is focused on the support of operational management applications primarily for full service care. The individual will help manage a support desk ticketing ... with cross-functional groups. The individual will ensure that outstanding customer service is delivered and that accurate, complete information is provided to… more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more
- ChenMed (Houston, TX)
- …recommends improvements to our development and engineering staff. + Responds to escalated request from help desk for issues related to computers, phones, ... network services, software systems, and/or applications development to restore service and/or identify and correct core problems; refers more...and resolution. + Ensures that tickets in the system queue are being completed in a timely manner. +… more
- Insight Global (Ann Arbor, MI)
- …and escalating tickets when needed. When not working through the call queue , the Representative will participate in training to ensure they can troubleshoot ... education classes * Ideal candidates will be organized, technically savvy, have previous Help Desk experience * First week of the role will be training $15/hr -… more
- Paylocity (Meridian, ID)
- …we live and work. We are looking for a Payroll Consultant with customer service experience and technical skills to assist new clients' transition to their new ... strong attention to detail, has mastered multitasking, and provides exceptional customer service , this is the right entry level opportunity for you. In-Office: This… more