- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Insight Global (Richmond, VA)
- Job Description We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first ... calls, chats, and emails from users seeking technical assistance. - Provide Tier 1 troubleshooting for hardware, software, network, and application issues. -… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team supporting ... user support services for hardware and software. + Implement Tier 0 self- service capability for user password...request tickets and provide daily updates. + Provide a service desk call center support from 0600… more
- Red River (Chantilly, VA)
- … 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from customers ... affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The … more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- NuAxis Innovations (Washington, DC)
- …talented and motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 ... ** Service Desk Manager** Location **Washington, DC**...** Service Desk Manager** Location **Washington, DC** \# of openings... desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement… more
- V2X (Springfield, VA)
- …obtain and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... responsibility, and professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will be based in… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Active Secret Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate… more
- GovCIO (Kiln, MS)
- …This position is located in Kiln, MSand will be a hybrid position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working ... **Overview** GovCIO is currently hiring for a Service Desk Technician to provide call...and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- TEKsystems (Anchorage, AK)
- …AK The Tier 1 End User Support Technician will be responsible for answering first- tier service desk calls. The candidate will work over the phone and ... work experience. Experience: 1 year of Enterprise Windows OS experience. Previous Help/ Service Desk experience. Computer Skills: Strong hands-on experience with… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …Tier II and III) + Equipment Specialist (Location and Tier ?) + FSR / Service Desk Specialist I MEF ( Tier II) + FSR / Service Desk Specialist ... II MEF ( Tier II) + FSR / Service Desk Specialist III MEF ( Tier II) + FSR / Service Desk Specialist Quantico, VA ( Tier II) + FSR / Service … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …control processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II ticket management,… more
- SAIC (Adelphi, MD)
- …processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II ticket management,… more
- Link Solutions Inc (Adelphi, MD)
- …processes, service improvement and performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...Research Laboratory in Adelphi, MD. Job Responsibilities: + Oversee Tier I and Tier II ticket management,… more