- Insight Global (Houston, TX)
- …Clients and other industry leaders - Build actionable and achievable CCaaS transformation plans including specifying legacy system changes needed or recommended ... - Build toolsets to augment CCaaS vendor capabilities (testing, code-reuse, etc..) - Serve as...experience (1,000+ agent seats) - Contact) platform experience (CXone Architect level is required) - Enterprise ACD, CTI and… more
- Verint Systems, Inc. (Columbus, OH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Senior Architect , CCaaS plays a key role in designing ... and implementing a SaaS CCaaS solution, as well as implementing that solution for...solutions that align with business needs and direction. + Architect scalable and resilient cloud-based contact center infrastructure. +… more
- Carnival Cruise Line (Miami, FL)
- **Job Description** The Senior Contact Center Voice Solutions Architect is a highly knowledgeable member of a team responsible for developing IT service ... that supports the development, implementation and operations of enterprise-class SaaS/ CCaaS solutions used by the Contact Center. Supports cross-departmental… more
- Concentrix (Columbus, OH)
- …best talent in the world. \#LI-Onsite Senior Sales Engineer/Solutions Architect experienced solutioning CCaaS solutions that deliver outstanding Customer ... Job Title: Senior Sales Engineer, Cloud Contact Center Solutions Job...solutions are powered by artificial intelligence, machine learning, facial recognition , cloud solutions and Big Data analytics. You will… more
- Leidos (Baltimore, MD)
- …impacting at least 65 million American lives per month. The AWS Architect /Engineer is responsible for providing engineering and operational support of the AWS ... Leidos Family!!_** + Provide engineering and operations support for the AWS CCaaS platform. + Analyze application and platform and translate functional requirements… more
- Amazon (New York, NY)
- …communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology Preferred Qualifications - Experience developing solutions and passion for ... hands-on experience with scripting/coding (eg python, java, c#, .NET, or Node.js) - History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises - Experience migrating or transforming legacy customer… more
- Wells Fargo (West Des Moines, IA)
- …Transformation Workforce Management Analyst - Forecasting and Scheduling Support ( Senior Business Execution Consultant) within our Contact Center product teams. ... is required to support ongoing product management functions across legacy and CCaaS environments. This role will support the Workforce Management product area to… more
- Leidos (Baltimore, MD)
- …: The Senior AWS Connect Engineer/Developer Lead will serve as a Senior Architect /Developer for the AWS Connect development and deployment focused on the ... **Description** Leidos is seeking a ** Senior AWS Connect Engineer/Developer** to be part of...succeed in this position:_ + Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions. +… more
- Wells Fargo (West Des Moines, IA)
- …seeking a Contact Center Transformation Workforce Optimization Administration Coordinator ( Senior Business Execution Consultant) within our Contact Center product ... is required to support ongoing product management functions across our new CCaaS environments. This role will support both the overall Workforce Optimization product… more
- Verint Systems, Inc. (Columbus, OH)
- …Function:** The Platform consultant operates as an evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to ... position the value and benefits of the Verint Open CCaaS platform with the customer's senior leadership,...knowledge of machine learning and data science. The Platform Architect will be an expert in articulating, differentiating, and… more