- Insight Global (New York, NY)
- …or managing Contact Center as a Service implementation effort. The Project Manager will lead the end-to-end implementation of IVR and Customer Contact Center ... Job Description We are seeking an experienced Project Manager to lead and oversee.... Skills and Requirements 5+ years of experience in project management, specifically in the IVR and… more
- Merck (Rahway, NJ)
- …arms within the business. Working independently, the Protocol Clinical Supplies Project Manager (Protocol CSPM) designs strategic and operational plans ... products and non-company marketed products. + Analyzes and anticipates project risks as they relate to clinical supply chain...develops mitigation strategies for review with clinical partners and senior leaders. + Works directly in the SAP system… more
- Sprinklr (SC)
- …our culture here: The Sprinklr Way. **Job Description** The **Technical Success Manager (TSM) - Service** owns the strategic technical relationship with Sprinklr's ... Directors, and Support Transformation leads. + Map legacy operations (telephony, IVR , ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing,… more
- United Airlines (Chicago, IL)
- …+ Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis + Coordinate with Cloud infrastructure ... architectures, data analytics, and digital solutions. **Job overview and responsibilities** The Senior Developer, IT will be responsible for the development of our… more
- Robert Half Technology (Little Ferry, NJ)
- …demand periods, take on responsibilities typically assigned to a Project Manager for small-to-medium-sized projects. Use guidance from Senior Project ... Description The Project Coordinator plays a pivotal role in supporting...Work with the help desk to respond to inbound IVR inquiries and requests as needed. + Manage the… more
- Walmart (Bentonville, AR)
- …experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, and other support channelsreducing cognitive load and increasing ... management information systems, industrial engineering, engineering management, business,information systems, project /program management, information technology, finance, management, or related area… more
- LA Care Health Plan (Los Angeles, CA)
- …of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR /CVP, In House WebEx, Right fax, Cisco Universal Call Manager and ... other staff. Duties Lead the troubleshooting and design efforts, including IVR /CVP, WebEx, Cisco phone technologies. Installs, configures, and maintains complex… more
- JPMorgan Chase (Plano, TX)
- …use cases, scenarios, business analysis, and task and workflow analysis. As a Senior Project Manager , you'll critically evaluate information gathered from ... initiatives and any associated business transformation projects. As a Senior Product Delivery Manager , you'll participate in...+ Coordinate with various areas of Operations, Digital, Branch, IVR ( Interactive Voice Response) and Senior … more
- Capgemini (Orlando, FL)
- …creation * Contract amendments **Education / Experience:** * 5 years as a director, senior manager or service delivery manager supporting network services ... of directly reporting directors, technical managers, and technical engineering. Additionally, the senior director will be supported by a project management,… more
- Amentum (Fort Shafter, HI)
- …and manage Service Provider related activities. + Manage resources and project -related tasks related to new deployments. + Provide operational readiness through ... Government POCs and other service providers and interface with senior management. + Submit work orders to the 30th...+ Cisco Unity Connection (CUC) + Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches.… more