- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …execution.- Assist with the daily management of the customer support ticketing system for the Disbursement group (eg Zendesk ).- Assists Head of Financial ... of Financial Disbursements, that manages the day-to-day Financial Disbursement operations (Accounts Payable Processing, Travel and Expense Reimbursement and… more
- Fenway Health (Boston, MA)
- HR Generalist - HRIS, Operations & Systems Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) * Human Resources Job Type Full-time ... the Human Resources Director, the Human Resources Generalist, HRIS, Operations & Systems Administration, is a key...systems to meet those objectives + Assesses current system and utilization; identifies and recommends improvements such as… more
- Audacy (Philadelphia, PA)
- **Overview** Audacy is looking for a Manager to join our Technical Operations & Support team within Audacy's Digital Operations . You will be responsible for ... leading a technical managed services support team with one goal: providing world-class customer experience...Own and manage the ticket queues, escalations to internal Operations and Engineering teams as outlined in the SOP… more
- Netflix (Burbank, CA)
- …at Netflix Animation Studios. This position will partner with our remote Netflix Support team and act as an escalation point for various applications, services and ... also partner with Managed Service Providers to ensure on-site support scales to meet the needs of the workforce....as well as productivity enhancements. + Identify and link ZenDesk tickets that show a pattern of behavior/user friction,… more
- AON (MN)
- …insight within the team Required Experience & Skills + 3-5 years of relevant support operations experience. + Must have administrator-level experience of the ... Zendesk support platform. + Ability to quickly...Required Experience & Skills + 3-5 years of relevant support operations experience. + Must have administrator-level… more
- Finexio (Orlando, FL)
- …of new Client Operations Associates + Directly lead a team of 2+ Operations Associates + Assist team with daily support questions/issues + Assess team ... so they are also customers and partners. The Client Operations Lead is a hybrid position (Transactional Monitoring and...programs, and policy changes + Review and maintain knowledgebase ( Zendesk and Confluence) + Deliver Customer Support … more
- University of Washington (Seattle, WA)
- …. Experience working with web-based solutions. * Experience in academic health system operations or medical setting. **CONDITIONS OF EMPLOYMENT** The application ... data QC to ensure accuracy and alignment across multiple systems (OnCore, Epic, Zendesk , CTO Database, etc.)....Experience working with an Customer Service Management (CSM) ticketing system tool, such as Zendesk . * Familiarity… more
- Leidos (Rockville, MD)
- …Intune software tools + Demonstrated experience using incident logging and ticket tracking systems such as ServiceNow and Zendesk and Zendesk (preferred), ... Agreements (SLA). + Demonstrated experience using incident logging and ticket tracking systems such as ServiceNow and Zendesk . Knowledge and understanding of… more
- SAIC (CA)
- **Description** SAIC has an opening for a **ServiceNow Principal Systems Administrator** who will provide application support for the configuration, ... Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting. . Support implemented and proposed solutions on the ServiceNow platform. . Load,… more
- NBC Universal (Orlando, FL)
- …the system to avoid errors. + Acquire and maintain the expertise to provide support in NBCUniversal HR systems that include but not limited to (ie, SAP HCM, ... the current and ever-changing face of the world. Role Summary The HR Operations , Manager will be responsible for managing a team of specialists. Overseeing and… more
- Fortive Corporation (Glenwood, IL)
- …demonstrate experience in managing a broad spectrum of administrative and technical support tasks. This role is focused on providing excellence in customer service ... and an aptitude for problem-solving, alongside internal support . The position offers a competitive salary, full benefits,...+ Answer phone calls and tickets through CRM Software ( Zendesk ) during working hours. + Other tasks and projects… more
- University of Pennsylvania (Philadelphia, PA)
- …of Accounting Operations , this position provides administration of daily financial operations and procurement support for multiple orgs managed by F&A (ie, ... Reconcile and ensure agreement between bank statements, WEE financial systems , and University GLs during month end close. +...as back up for Procurement Specialist and assist in Zendesk ticketing system for Procurement. + Assist… more
- ServiceNow, Inc. (Austin, TX)
- …be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, ... involving multiple ServiceNow products and complex integrations with client applications/ systems . + Evangelize ServiceNow Expert Services by contributing to… more
- Snap Inc. (Los Angeles, CA)
- …a support focused role + Experience working with Looker, Salesforce, Zendesk , JIRA, Confluence or other ticket management systems Preferred Qualifications: + ... as needed Knowledge, Skills & Abilities: + Passionate about providing high quality customer support + Ability to focus in a dynamic work environment and thrive while… more
- Edgewood Management Corporation (Gaithersburg, MD)
- …products including Voyager Affordable, RentCafe, Procure to Pay, and more via our Zendesk ticketing system . + Create and maintain users, manage permissions and ... the Yardi system . This includes new hire and onboarding training, support for staff at new-hire orientation, development of training guides and curriculum/course… more
- Trane Technologies (Columbia, SC)
- …customer site visit processes to deliver a delightful customer experience with our operations . + Assist Product Support Engineers in the resolution of conflicts ... the customer and employee experience? Then the Airside Product Support Leader is the role for you! In this...people manager preferred but not required. + Experience with Zendesk , or similar systems , a plus. +… more
- House of Blues (Bala Cynwyd, PA)
- …communications + Excellent oral and written communication + Knowledge of database management systems preferred ( Zendesk , Zendesk , Mailchimp, Asana, etc) + ... to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun...to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a… more
- City of New York (New York, NY)
- …Bridge, reach out to multiple teams (within or outside Agency)- Product Team, Network Support , Application Tech Team, QA Team, and Operations Team etc. - ... Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in… more
- OSM Worldwide (Glendale Heights, IL)
- …new customers to ongoing OSM service. + Navigate and update the various systems including Zendesk and Salesforce Required Education and Experience + High ... will provide our customers with ongoing phone and email support , resolve any shipping issues they may have, run...have, run them KPI reports, and update our various systems ensuring data integrity with our metrics. This is… more
- Rapid Finance (Bethesda, MD)
- About the Role: We are seeking a highly motivated and results-oriented Desktop Support Specialist to join our IT team. In this role, you will play a vital role in ... supporting our core IT infrastructure and ensuring smooth operations for our users. You will be responsible for...will be responsible for a variety of tasks, including system administration, user management with Active Directory and Microsoft… more
