- Creative Financial Staffing (Dublin, OH)
- …exceptional customer service as part of the Client Experience team. EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN: Minimum 1 year of experience as a ... Help Desk Technician ABOUT THE COMPANY... Help Desk Technician ABOUT THE COMPANY & HELP...part of a desktop support team, collaborate to provide tier 1 support to all end-points, including… more
- Base-2 Solutions, LLC (Fort Meade, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in… more
- Base-2 Solutions, LLC (Fort Meade, MD)
- …of IT systems. Provide assistance to users in accessing and using IT systems. Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... identification, diagnosis and resolution of problems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an active Secret clearance and an unexpired Security+ certificate . ... Have you done this type of work before? Responsibilities: 1 . Performs in-depth analysis, diagnosis, and resolution of desktop...and experience working with a team in a VIP help desk environment. 4. Demonstrated ability to… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …community.Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and ... and software to fulfill user requests. Escalate tickets to Tier 3 Technicians in the event that an incident...Other Characteristics 1 -2 years' experience in technical Help Desk environment. 1 -2 years' experience… more
- Dexian - DISYS (Denver, CO)
- …Headquarters location. Working remotely or relocation are not viable options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 ... software applications, and communicating devices for the entire organization.Scope of Responsibilities: Provides Tier 1 and occasional Tier 2 support to… more
- Creative Financial Staffing (Verona, WI)
- …company helping the community, this may be the role for you! Preferred Experience: 1 -3 years of Help Desk /Tech Support experience. Experience troubleshooting ... HELP DESK SPECIALIST PERMANENT | NO... HELP DESK SPECIALIST PERMANENT | NO SPONSORSHIP AVAILABLE About...and benefits plan. Job Description: You will be providing tier 1 Technical Support to external clients… more
- Abbtech Professional Resources (Washington, DC)
- …and redesign of remote management tools * Group will help support Help Desk tickets for tier 1 , tier 2 and tier 3. * Other ACE related ... Engineering activities as requested by Desktop Computing from time to time during the Period of Performance. * Supplier engineers will be requested to check their Clients emails six times a day or greater for emails. * Statuses will be produced weekly in the… more
- Southwest Research Institute (San Antonio, TX)
- …of science and technology to develop solutions. Objectives of this Role: Execute Help Desk operations for a fast-paced technical division.Perform initial support ... such as gathering contact information, analyzing and documenting issues, and resolving Tier 1 level issues.Multi-task technical assignments in support of user… more
- Dunhill Professional Search (Washington, DC)
- …in defining the operational metrics used to track and report delivery of servicesUnderstand Tier 1 , 2 and 3 areas of responsibility, the normal workflow ... gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident management in support… more
- Percepta (Melbourne, FL)
- …the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident...field.CompTIA A preferredCompTIA Network preferredMinimum of 4 years of Help Desk or Desktop hardware and software… more
- Peak Rentals (Carlsbad, NM)
- …Non-ExemptBusiness Unit: RentalsReports to: Operations ManagerTravel Requirement: No Top Tier Benefits Medical, dental, vision, coverage in addition to life ... personnel.Prefer enthusiastic, self-motivated people with a desire to learn and help others.Demonstrated ability to work in a fast-paced environment where… more
- Select Water Solutions (Watford City, ND)
- …personnel.Prefer enthusiastic, self-motivated people with a desire to learn and help others.Demonstrated ability to work in a fast-paced environment where ... to customer service and ability to work in team-oriented environment. 1 + year of office administration experience highly desired.AttributesA - Accountability:… more
- American Honda Motor Co Inc (Raymond, OH)
- …management, Honda factories, Honda R&D, Honda TradingExternal contactsRaw materials suppliers and Tier 1 part suppliers who use raw materialsJob DimensionsNo. of ... are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk Support Admin Location: Pocatello, ID Clearance: DoD Top Secret Job Description: Black Bear Technology seeks a cleared Tier ... Support Admin in Pocatello, ID, to provide front-facing Tier 1 support to end users for...+ 1 -4 years of experience with Call Center/ Help Desk Management + Strong interpersonal skills… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...service tickets. + Create a report detailing all open, severity- 1 issues encountered up until the time of the… more
- Insight Global (St. Louis, MO)
- …adaptation, configuration or enhancement of Company technical products, programs. Performs Tier III problem resolution on the telephone with users, walks the ... products and modifies products to customer requirements. Provides expert and second tier technical support for the installation and repair of complex systems and… more
- Farfield Systems (Fort Meade, MD)
- …degree or 5 additional years). In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, ... Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus. (Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for worldwide sites + Identify, investigate,… more
