- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Insight Global (Franklin, TN)
- Job Description A client in the Chattanooga, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They ... working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from… more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- TEKsystems (Raleigh, NC)
- …hardware, software support to all end users. The Operations team is in need of a Tier 1 Help Desk technician that would be responsible for taking user ... for providing phone, in-person, and field support ranging from tier 1 -3 tasks. The operations team is...directory, Windows 10, Troubleshooting Additional Skills & Qualifications * 1 -3 years of experience in a help desk… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 ...and 8 years relevant support experience + Superior customer service skills a must; strong desire to provide the highest ... VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...+ Answer calls coming into the Tier 1 Help Desk by the third ring....quality of service to the customer required. + Superb verbal communication… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- PeaceHealth (Vancouver, WA)
- …changes in upgrades of technologies and applications including Epic. + Monitors service desk activities during assigned shift to identify real-time trends ... weekend hours** + **Location: OR, WA, AK with preference 1 hour drive to facility** **Job Summary** Provides first...working with issue management and tracking systems and related service desk management and monitoring tools. (Required)… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and ... customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking...1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and… more
- Robert Half Technology (Cedar Rapids, IA)
- …the 4th of July and then start a new role! We are looking for a dedicated Help Desk Tier I/II team member to join our client's team in Cedar Rapids, Iowa. This ... opportunity to grow your IT skills while delivering exceptional service . Apply today, call ###, or email your resume...timely resolution and continuous improvement. Requirements * At least 1 year of experience in a help desk… more
- CACI International (Doral, FL)
- …compliance tools, network common operational picture, Tier 3 CSSP, Tier 1 call center/ service desk , firewall O&M, monitoring solution, and log ... management solutions. + Provide advanced troubleshooting/CE/NE support to all IT systems throughout the Headquarters. + Configure and support local area network (LAN), wide area network (WAN) and Internet systems. + Provide extensive experience in technologies… more
- CACI International (Doral, FL)
- …compliance tools, network common operational picture, Tier 3 CSSP, Tier 1 call center/ service desk , firewall O&M, monitoring solution, and log ... management solutions + Supports EIE services, DoDIN services, and/or IT enabling services, as directed + Provides advanced troubleshooting and support to all IT systems throughout the DAO + Supports designing, building, configuring, securing, operating,… more
- GovCIO (Kiln, MS)
- …is located in Kiln, MSand will be a hybrid position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with ... USD $16.52 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6024/ service - desk -technician- 1 .0/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-MS-Kiln_… more
- SMX (Quantico, VA)
- …documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work orders and ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- Tarleton State University (Stephenville, TX)
- …serves as the university's first point of contact for IT support. This role oversees Tier 1 service delivery through phone, walk-in, and online channels ... Job Title Service Desk Manager Agency Tarleton State...efficiency. + Ensures integration of the service desk with other IT support functions ( Tier … more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more