- NuAxis Innovations (Reno, NV)
- …responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile ... Desk Specialist** Location **Reno, NV** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,… more
- Greene Tweed (Lansdale, PA)
- …expense administration, meeting coordination, travel support, etc. + Research and resolve Tier 1 inquiries using documentation, policies, practices, and HR ... systems while driving self- service and user adoption. + Use HR Help Desk software to document and track employee contact and problem resolution. + Work with both… more
- REI (Seattle, WA)
- …creating and executing, and how the job ensures they are implemented)_** + Oversees Tier 1 technical support teams and technicians to identify, prioritize and ... with other vendor support teams as required. + Establishes and implements service desk policies, procedures, standards and service level agreements. +… more
- Tyto Athene (Reston, VA)
- …remote support services for all customer regional locations. The Service Desk Team provides a mixture of Tier 1 .5 and Tier 2 desktop support to ... + Receive and log customer calls via telephone, voice, self- service tickets, and electronic mail. + Perform remote analysis...field or equivalent. + Industry support center or help desk experience. + Working knowledge of networks and server/pc… more
- HSBC (Buffalo, NY)
- …for Mortgage Originations/Lending business system testing and manage the Mortgage Systems Service Desk . As our Lending Systems Business Manager you will: ... but not limited to Business Analysts, Technical Analysts, and Tier 1 User Support Team + Be...robust automated testing program + Manage the Mortgage Systems Service Desk for all user support, access… more
- The Joint Commission (Oak Brook, IL)
- …customer in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, ... customer satisfaction by providing a high level of customer service , with demonstrated analytical and problem-solving skills. 1...on web application support preferred: Salesforce or Remedy Help Desk Ticketing System a plus. 1 . Strong… more
- Hawaiian Electric (Honolulu, HI)
- …of the P SOFTWARE APPLICATION SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) This posting seeks to fill at ... budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and… more
- Tyto Athene (San Diego, CA)
- …VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1 .5 and Tier 2 desktop support to DAU ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- Oregon State University (Corvallis, OR)
- …- 40% + Serve as primary IT contact for DPS technology needs, providing Tier 1 -3 troubleshooting and support. + Maintain and support technologies such as ... is seeking an IT Coordinator. This is a full-time ( 1 .00 FTE ),12-month, professional faculty position. At Oregon State...team at the OSU -Cascades campus to ensure seamless service delivery across multiple locations where public safety operations… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …This role is stationed at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call ... The Service Desk ( Tier 1 ) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role… more
- Insight Global (Brentwood, TN)
- …a pure leadership role responsible for ensuring the overall quality and performance of the Tier 1 service desk team supporting a high-volume, enterprise ... will oversee daily operations, provide coaching and direction, and ensure best practices within the Service Desk Tier 1 team. You will not take calls or… more
- TEKsystems (Orlando, FL)
- …to support internal employees across the US and Japan. This role is part of the Tier 1 Service Desk team and focuses heavily on first call resolution, ... IT Service Desk Technician (Fluent Japanese) -...the ServiceNow ticketing system. + Escalate complex issues to Tier 2 and Escalation Teams as needed. + Collaborate… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Insight Global (Sunrise, FL)
- Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
- BEAT LLC (San Antonio, TX)
- …reports Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- State of Massachusetts (Chelsea, MA)
- …primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and infrastructure calls. The Service Desk Analyst will ... through phone, email or work management system for all Tier 1 calls.** * Perform all ...Minimum one ( 1 ) year of relevant Customer Service / Service Desk experience… more
