- Center for Elders' Independence (Oakland, CA)
- …of new or updated systems and tools to ensure functional alignment. Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, ... and triage them appropriately. Track and analyze service management data...Device lifecycle and endpoint management tools (eg, Intune, Autopilot) Network monitoring and troubleshooting (eg, Cisco, SolarWinds) Contact Center… more
- Insight Global (Raleigh, NC)
- Job Description An employer is looking for a Tier 1 Network Engineer to provide technical support to a growing base of 911 centers who have migrated to the ... Next Gen 911 network managed by the State 911 Board. The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services… more
- TEKsystems (Ridgeland, SC)
- Tier 1 Support Technician (6-Month Contract) Location: Ridgeland, SC Status: On-site, Full-Time Schedule: 7:30 am - 3:30 pm with 30-minute lunch Our client is ... seeking a Tier 1 Support Technician for a 6-month...related peripherals. + Perform basic hardware/software diagnostics and issue triage . + Process device swaps or loaners for damaged… more
- Nightwing (Pensacola, FL)
- …with the supervision of a team leader to remotely located users + Tier I experience: General troubleshooting, triage , or performance of specific tasks ... and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise environment. ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...the issues in the incident tracking system. + Performs triage on incoming customer issues that are more complex… more
- Imagine One Technology & Management (Norfolk, VA)
- …the creation of PowerPoint slide decks as needed. + Provide support to shipyard tier 1 support desk and other external organizations using problem resolution ... ticket queue in Service Now for the NMMES program. Triage the tickets and assign them to the proper...for leadership and conduct morning operations briefs. + Provide tier 1 , tier 2 and… more
- CACI International (Springfield, VA)
- …attribution; * Performs malware analysis and signature development; * Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and provide ... CSOS III / Tier 3 Job Category: Information Technology Time Type:...intelligence personnel as required to perform advanced investigation and triage of incidents; * Collaborates with appropriate authorities in… more
- General Dynamics Information Technology (Springfield, VA)
- …Contract Services; + Performs malware analysis and signature development; + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and provide ... Citizenship Required:** Yes **Job Description:** Candidate will provide Expert CSOC Tier 3 services, which is 24x7x365 coordination, execution, and implementation of… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365… more
- Keeper Security, Inc. (El Dorado Hills, CA)
- … 2 SOC Analyst / Watch Officer serves as the escalation point for Tier 1 alerts and incidents, leading tactical investigation, containment, and remediation ... is hiring a talented SOC Analyst / Watch Officer ( Tier 2) to join our Security Operations team. This...of complex DevOps and infrastructure programs, including perform in-depth triage and analysis of escalated alerts to determine scope,… more
- GCyber (St. Louis, MO)
- …awarded United States Coats Guard (USCG) Maverick contract. As the Tier 1 Customer Service Representative, you will: + Triage tickets, answer phone calls, ... GCyber is hiring a Tier 1 Customer Service Representative, to...and troubleshooting technical issues related to hardware, software, and network problems. + Serve as the primary contact for… more
- Nightwing (Falls Church, VA)
- …markets. Nightwing is seeking to hire a Cyber Threat Management Specialist. The Tier 2 Analysts perform deep-dive incident analysis by correlating data from various ... of Cybersecurity problems which may require mitigating controls + Analyze network traffic to identify exploit or intrusion related attempts + Recommend… more
- M. C. Dean (Annapolis Junction, MD)
- …Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. This position requires onsite support at a ... for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...using IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine when… more
- M. C. Dean (San Jose, CA)
- …Physical Security Systems in support of the endpoint devices. The position provides Tier 1 administrative support for various projects and programs. Main ... using IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine when...+ Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot… more
- TEKsystems (Fountain Valley, CA)
- …services of the MemorialCare Service Desk function. + Their primary role is to resolve Tier 1 requests, tasks, and incidents in a timely fashion as well as ... network connectivity, business applications and voice-over-IP telephone systems. -Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3… more
- CACI International (Chantilly, VA)
- …service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound ... phone, email, and walk-up channels. Deliver frontline support for system, application, network , and infrastructure issues, ensuring fast, accurate triage and… more
- Tyto Athene (Ashburn, VA)
- …+ Escalate SOC performance issues or risks to management + Provide guidance and mentorship to Tier 1 and Tier 2 SOC Analysts to enhance their skills and ... incidents + Utilize security tools to analyze, investigate, and triage security alerts + Coordinate the monitoring of our...in the last two years including: + Host-based and network -based monitoring + Insider threat detection tools + Host-based… more
- Cisco (Seattle, WA)
- …workflows** that combine detection signals, context, and playbooks to automate threat triage and response. + **Prototype and test new AI features** -from enrichment ... Experience** - Understanding of security operations concepts, including detection, triage , investigation, and response. + **Security Telemetry Fluency** -… more
- Citigroup (Irving, TX)
- …laws for inclusion in Financial Regulations Inventory as well as summaries of legal obligations for " Tier 1 " and " Tier 2" regulations, ie LRRs with the most ... applicable to Citi both as a financial services provider with a global network of offices (Financial Regulations Inventory) and as a publicly traded corporate entity… more
- Valet Park of America (Springfield, MA)
- …+ Mid band ($55k-$60k): 1 -3 years of relevant experience, able to operate independently at Tier 1 + Upper band ($61k-$65k): Strong Tier 1 ownership ... our programming/systems development staff. This is a great opportunity for someone with 1 -2 years of professional experience and is looking for a position that… more
