- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager ... ensuring effective issue resolution, and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you… more
- TekSynap (Arlington, VA)
- …in related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- Distributed Solutions Inc. (Reston, VA)
- …with polygraph + 2 + years prior of documented work experience as Helpdesk Lead . + Understanding of Ticketing systems. + Experience with logic structures. ... and clients understand issues, opportunities, and proposed solutions. The Helpdesk Lead is responsible for providing professional...Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3… more
- Public Consulting Group (Astor, FL)
- …use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- M. C. Dean (Annapolis Junction, MD)
- …position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution of problems and supports ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of agility, expertise, and trust. + An opportunity to lead and build a business with the support of… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- GCyber (Arlington, VA)
- …aligned with industry standards, ITSM best practices, and regulatory compliance. + Manage Tier 2 Tech Control Helpdesk functions, ensuring efficient incident ... GCyber is seeking a Primary Technical Control Facility Lead , to support a high profile DISA customer....profile DISA customer. As a Primary Technical Control Facility Lead , you will ensure the seamless operation and maintenance… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- State of Massachusetts (Milford, MA)
- …Technology and Security Standards. Maintain knowledge base articles to help users and Tier I helpdesk staff troubleshoot common issues. Identify recurring issues ... of/for Public Safety. The incumbent may also serve as a team lead over lower-grade staff, oversee vendor engagements, and risk mitigation efforts. The… more
- NTT America, Inc. (Sacramento, CA)
- …requisite skill level, normally obtained with 4-6 years of related experience. + MCSE or 2 years of Helpdesk Experience + 3-4 years of experience working in a ... NTT DATA** The Manager, IT Data Center Operations will lead a talented and diverse technical support team, ensuring... Helpdesk , NOC, or Service Desk. + 2 -4… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- Xylem (Pittsburgh, PA)
- …the role requires strong business analysis skills and the ability to lead helpdesk queue. **Core Responsibilities:** _SharePoint Online Enterprise Administrator_ ... conditional access and identity protection. + Experience overseeing a team's Tier 2 & 3 support queue, including overseeing complex issue resolution,… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- Walmart (Bentonville, AR)
- …across the digital workplace. You'll serve as the technical architect and Tier 3 expert for GenAI and automation solutions, providing enablement frameworks, solution ... workflows, support agent integration across cloud and on-prem systems, and lead infrastructure strategy in close collaboration with software engineering and support… more
- Elevance Health (Atlanta, GA)
- …+ Respond to level 3 & 4 change and problem requests without supervision. + Lead level 1 & 2 incident recoveries and root cause analysis **Minimum Requirements** ... which may include server, desktop, software, network, database, and helpdesk components. **How you will make an impact:** +...would provide an equivalent background. + Requires experience providing top- tier support for 3 or more of the information… more
- RWJBarnabas Health (Oceanport, NJ)
- …Corporate Services Department:IT&S Ent. Business Info Sys Location: System Business Office, 2 Crescent Place, Oceanport, NJ 07757 Job Overview: Members of the IT&S ... resolution can be found on initial call or engage Tier 3 Support. + Effectively troubleshoots replicates and develops...during conversion ensuring accuracy. + Ensure timely closure of helpdesk tickets related to ADP system. + Review the… more
- Link Solutions Inc (Frederick, MD)
- …use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service ... future and existing information systems. + Serve as senior lead providing oversight to junior staff. + Respond to...related hardware and software, and standard applications. + Provide helpdesk information and support, determine the cause of the… more
- General Dynamics Information Technology (Germantown, MD)
- …HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick ... NEED TO SUCCEED: * Required Experience: 3-6 years of helpdesk experience, Required Technical Skills: CompTIA Security+ (DoD 8570...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and interviews customers to gather information about problems * Will interface with our Tier 2 technical support team and our Availability Management team to ... worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves, and installs new… more