- Aequor (Tampa, FL)
- …quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application ... able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience...preferred Bachelor's Degree. Basic understanding of ITIL Framework and IT Service Management. Excellent Customer service… more
- Novo Nordisk Inc. (West Lebanon, IN)
- …and technologies to ensure business continuity Train other staff and stakeholders, as needed IT Support Tier 2 and 3, including projects support: Documents, ... Manufacture network and other manufacturing systems. This position provides Tier 2 and 3 support, technical recommendations...tracks and monitors the IT service delivery and incidents to ensure… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …as related to working in a helpdesk environment. Must have detailed knowledge of IT service management (ITSM) and help desk tools. Will assist in administrative ... Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a...professional experience. An active Secret Clearance is required. Two ( 2 ) years of recent, professional IT support… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an active Secret clearance and an unexpired Security+ certificate . This ... client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a great… more
- Dexian - DISYS (Denver, CO)
- …options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via ... IT Service Management (ITSM) system. Will perform...communicating devices for the entire organization.Scope of Responsibilities: Provides Tier 1 and occasional Tier 2… more
- Percepta (Houston, TX)
- …the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a ...technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation in Service… more
- ASSA ABLOY Americas (Berlin, CT)
- …different perspectives and experiences.ASSA ABLOY, Berlin, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in ... Hardware Equipment Discipline to use tools for incident and service request management (ServiceNow) Provide exceptional customer service...Technology, or related field, or equivalent work experience. Experience: 2 - 3 Years of IT Support… more
- Creative Financial Staffing (Denver, CO)
- IT Field Technician MUST TRAVEL 80% About the...and time management skills What you will bring: Provide tier 1 and 2 level support for ... bonus Day to Day: Bachelor's Degree in Computer Science OR related field experience 2 years or more of Network Administration OR willing to learn. Experience working… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …Technicians in the event that an incident or request cannot be resolved at the Tier 2 level.Troubleshoot and resolve user incidents and requests dealing with OPM ... and requests received from Remedy tickets escalated by the Tier 1 Service Desk.Create Remedy tickets for...Operating Procedures (SOP).Answer phone calls when directed by the Tier 2 Lead Manager during peak hours… more
- Galapagos Federal Systems, LLC (Aberdeen Proving Ground, MD)
- …(ITMSC). Dive into a dynamic role where you'll cater to over 3,000 users with Tier 2 concierge-style support, Monday through Friday, from 7:00 am to 5:00 pm. ... equivalent educational background2-4 years of hands-on experience in an IT /help desk capacity or customer service can...in an IT /help desk capacity or customer service can be substituted in lieu of education requirementsDoD… more
- Computer World Services (CWS)Corporation (Bethesda, MD)
- …Clearance * Must be able to obtain government customer Public Trust Moderate ( Tier 2 ) clearance. Other (Travel, Work Environment, DoD 8570 Requirements, ... Management Services (OMS) project. CIT requires support for information technology ( IT ) service monitoring and continuous improvement of centralization and… more
- American Honda Motor Co Inc (Torrance, CA)
- …the process. Focus initially on Tier 1 distributors then shift to Tier 2 distributors as improvements are implemented.Customer ServiceUsing the HACE scoring ... and procedures of AHM automotive Export Distributors relative to Parts and Service warranty, recalls, campaigns, customer service , marketing, quality, technical… more
- Northeast Georgia Health System, Inc (Gainesville, GA)
- …escalates any readiness issues that cannot be resolved to a higher level Tiered Huddle ( Tier 2 or 3)Leads the team toward documented procedures and standard work ... the Role:Job Summary The Manager - Reporting & Self Service manages a team of Data Analysts, Reporting Business...ability to lead strategic planning to manage data and IT systems, oversee implementation and operations of IT… more
- Metasys Technologies, Inc. (Greenwood Village, CO)
- Overall Purpose: Tier 2 /3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals ... Sync (EAS)7) Printer support8) RSA token support. Must Have IT Support Blackberry Exchange Server - BES and 5...and 3 years Professional demeanor and appearance Self-starter Teamwork Tier 2 -3 technical support of Windows devices… more
- American Honda Motor Co Inc (Timmonsville, SC)
- …Honda Merchandise.Qualifications, Experience, and SkillsBachelor's degree or equivalent work experience 2 to 3 years customer service /support experience which ... join our team to Bring the Future!Job PurposeThe Customer Service Administrator II for Honda Powersports is a dynamic...Honda Powersports is a dynamic role focused on providing top- tier customer support. This role will be responsible for… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …monitoring, and control for a consolidated common operating picture for IT operations. The role will work with engineering, application, security operations, ... Service Desk and, enterprise/solution architects to develop and implement...from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on open tickets… more
- Fidelity TalentSource LLC (Smithfield, RI)
- …based frameworks and client-side technologies.Background in Understanding Web and Mid- tier technologiesAn understanding of the principles of Microservices and how ... with Java 8 and Spring / Spring Boot frameworkExperience in service transformation, routing, enrichment orchestrationExperience in Server-Side Java, J2EE, REST, SQL,… more
- Dexian - DISYS (Garner, NC)
- …operationalize processes to facilitate knowledge transfer to other operational team members and Tier 2 . * Hardware Monitoring: Monitor the health and performance ... hardware incidents and troubleshoot issues to minimize downtime and maintain service availability. * Hardware Upgrades: Plan and execute hardware upgrades, including… more
- Fidelity TalentSource LLC (Boston, MA)
- …Team. You will be responsible for the installation, maintenance, and associated service coordination of Fidelity s physical security systems. These systems include ... advanced physical security technologies.Manufacturer installation certifications in the top tier network, Access Control and Video Management platforms.OSHA 10… more
- American Honda Motor Co Inc (Troy, OH)
- …management, HVAC and safety systems suppliers, contract review and is expected to resolve tier 2 & 3 supplier issues with minimal direction. This position ... with the most complex high-impact suppliers, including fabric, including service & campaign kits, North American Honda frame plants...includes the most complex service part suppliers and commodities. Service Part Cost… more
