- Applied Research Associates, Inc. (Raleigh, NC)
- …or classified environments + 0- 2 years of experience in Tier 1 or Tier 2 IT support roles + Basic knowledge of Windows Server or Linux-based ... customer service, and communication skills + Interest in growing into Tier 2 or Tier 3 IT support roles If this is the perfect job for you please… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …of passion, freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, ... supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position...IT , CS, or other closely related field with 2 -4 years of work experience **OR** MS with 0-… more
- ABBTECH Professional Resources, Inc. (Little Rock, AR)
- …and Windows Issues. Ability to sort and delegate tickets to the correct department or to Tier 2 -3. If you or someone you know is interested, please apply with ... partner Dell is seeking a technician to help with Tier 1 support remotely in the US....or phone to troubleshoot tickets. + Work with client IT to close tickets + Knowledge to troubleshoot and… more
- DATAPATH INC (Duluth, GA)
- …improvements Provide escalation support and guidance for Tier 1 and Tier 2 support Develop and maintain strategic vendor relationships, ensuring ... Percentage None Job Shift Day Job Category Information Technology IT Manager-Internal Support DataPath specializes in designing,...requirements for Cyber Maturity Model Certification (CMMC) - Level 2 Ensure all IT systems and processes… more
- Arvato Bertelsmann (Louisville, KY)
- Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of contact for onsite technical assistance. In this ... you on our team. YOUR TASKS * Provide technical support to users by serving as the first point...Document customer interactions * Escalate issues to the next Tier with the next level of difficulty as needed… more
- ITG Brands (Greensboro, NC)
- …mindset which drives our success. **What You Will Do** - JOB SUMMARY Serve as a Tier - 2 support point of contact for end user. Works beyond routine nature ... support via telephone, remote and desk side on IT -related issues to employees and contractors on complex issues....technical skills to analyze inquiries and works closely with Tier 3 support teams and vendor … more
- Red River (Chantilly, VA)
- …for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for maintaining ... Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified...Minimum 1-3 years of IT experience with IT administration and support experience with windows… more
- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... **Description** Tyto Athene is searching for a **Incident Support Manager** to support a24x7x365 NOC...field such as Management Information Systems, Computer Science, Engineering, IT , Networking and Telecommunications + A minimum of ten… more
- Wheeler Machinery (Salt Lake City, UT)
- …escalations involving site outages and perform disaster recovery as needed. + Follow up with IT Support Specialist I & 2 escalations and provide insight ... the team, serving as a role model for our IT Support Specialist I & 2...as a role model for our IT Support Specialist I & 2 technicians. +...experience in tier III Help Desk or IT support environment. + 3-5 years of… more
- Prolink (Cincinnati, OH)
- …operations through on-demand setup of remote IT infrastructure and delivery of Tier 1 technical support for onboarding talent and Prolink personnel + ... Cincinnati, OH **Role Type:** Information Technology **JOB SUMMARY** The IT Support Technician position is within Prolink's...Events + Perform other duties as assigned **REQUIREMENTS** + 2 + years of experience in related field + Experience… more
- Epsilon, Inc (Alexandria, VA)
- …or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked ... **Executive Support Technician III** **Epsilon is now part of...Act as a technical liaison between executives and other IT departments. + Resolve tech issues escalated or reported… more
- Tyto Athene (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and… more
- Tyto Athene (San Diego, CA)
- …River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty, staff, and classroom environments, and ... resource on the DAU Customer Service Team with on-site support required at the West Campus Location in San...+ Associates degree or higher in Computer Science or IT related field or equivalent. + 3+ years industry… more
- The Kinetic Group (Lonoke, AR)
- …of our Lonoke, Arkansas office. **What you'll do:** + Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals. ... support activities and asset inventory. + Collaborate with IT team members to escalate and resolve complex issues....Information Technology or related field (or equivalent experience). + 2 + years of experience in desktop support … more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Post Holdings Inc. (New Albany, OH)
- …Desk. This role also provides leadership and oversight to Tier 1 and Tier 2 support staff, ensuring high-quality service delivery and continuous ... solving to facilitate installation, implementation, maintenance, education, and documentation of IT services via the IT Support Desk and following the IT … more
- Red River (Lexington, MA)
- …a Team Lead with an active Secret clearance to join our team! The Team Lead ( Tier 2 ) is a strong service desk engineer, primarily responsible for working on a ... assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work...exceptional customer service experience and resolution of end user IT issues + Supervises and oversees a team of… more
- Epsilon, Inc (Quantico, VA)
- …+ Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... to customer trouble calls and tracking tickets in the IT /AV tracking software. Collect requirements from customers to meet...switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment… more
- SMBC (Charlotte, NC)
- …Office. 1. Exhibit proficiency in cost management allocation concepts, specifically IT allocation methodologies and their alternatives. 2 . Deliver timely, ... SMBC Group is a top- tier global financial group. Headquartered in Tokyo and...dashboards, reporting and assist in the development of allocations. 2 . A strong background in IT Financial… more
