- Percepta (Melbourne, FL)
- …tracking of all Service Desk requests and for providing tier 1 and 2 technical support . The Technician will follow documented procedures for escalating ... IT Support Services TechnicianAt Percepta, we bring first-class service...ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …experience. Tier I Helpdesk Technician Responsibilities: Provide in person or phone technical support to end users for laptops, desktops, mobile phones, and ... Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support...professional experience. An active Secret Clearance is required. Two ( 2 ) years of recent, professional IT support … more
- Mindbank Consulting Group, LLC (Arlington, VA)
- Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an active Secret clearance and an unexpired Security+ certificate . This ... in-depth analysis, diagnosis, and resolution of desktop and workstations. 2 . Serves as the point of contact for escalated.... Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer… more
- Bering Straits Native Corporation (Washington, DC)
- …DC. The ideal candidate for this job will serve as a Security Administrator/ Tier 2 within the federal client's Security Operations Center. A highly-motivated ... Bering Global Solutions, LLC (BGS) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Logistics Services and … more
- Base-2 Solutions, LLC (Fort Meade, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support ... Base- 2 Solutions is looking for a system/network administrator...Solutions is looking for a system/network administrator that provides support for implementation, troubleshooting and maintenance of Information Technology… more
- Dexian - DISYS (Denver, CO)
- …Responsibilities: Provides Tier 1 and occasional Tier 2 support to end-users in solving technical problems and fulfilling service requests utilizing ... 1 (first line support ) and occasional Tier 2 support for the...on various City technology systems.Participate on IT projects as technical lead or technical resource for assigned… more
- EDI Staffing (Hanover, PA)
- …of enterprise applications. Assists in the training of end users or technical support staff to use applications and/or associated hardware. Participates ... and software licensing agreements. Assist in the management of external partners ( technical implementation, training and support ) of COTS or homegrown… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …Technicians in the event that an incident or request cannot be resolved at the Tier 2 level.Troubleshoot and resolve user incidents and requests dealing with OPM ... and/or revise Standard Operating Procedures (SOP).Answer phone calls when directed by the Tier 2 Lead Manager during peak hours and when call volumes… more
- Dexian - DISYS (Denver, CO)
- General Description of the Engagement We are seeking two ( 2 ) Desktop Support Technicians to become part of a highly motivated, top tier team of IT ... professionals. Successful candidates will have strong technical expertise and strong, effective communication skills. Responsibilities to include but not limited to… more
- Galapagos Federal Systems, LLC (Aberdeen Proving Ground, MD)
- …Center (ITMSC). Dive into a dynamic role where you'll cater to over 3,000 users with Tier 2 concierge-style support , Monday through Friday, from 7:00 am to ... Job Title: Computer User Support Specialist Sr -4735 Job Location: 8270 14th...and consistently meeting deadlines with precisionSkilled in distilling complex technical information into easily understandable concepts for diverse audiencesAdept… more
- Abbtech Professional Resources (Washington, DC)
- …and redesign of remote management tools * Group will help support Help Desk tickets for tier 1, tier 2 and tier 3. * Other ACE related Engineering ... features and services for ACE through assessing and testing new technologies and support processes. Highly specialized in one or more phases of software systems… more
- Dexian - DISYS (Garner, NC)
- …operationalize processes to facilitate knowledge transfer to other operational team members and Tier 2 . * Hardware Monitoring: Monitor the health and performance ... and industry best practices. * Coordinate with hardware vendors to obtain technical support , RMA services, and product lifecycle information to support … more
- Computer World Services (CWS)Corporation (Bethesda, MD)
- …Clearance * Must be able to obtain government customer Public Trust Moderate ( Tier 2 ) clearance. Other (Travel, Work Environment, DoD 8570 Requirements, ... department. Escalate issues to CIT Operations Management Services management as necessary. Support OMS TOC ( Technical Operations Center), Monitoring, Change, and… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …for the migration of feeds from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support . Working with vendors on open tickets as well as working ... Job Description The mission of the OFR is to support the Financial Stability Oversight Council (FSOC) in promoting...7+ years of experience in information technology with hands-on technical /engineering roles including: * 2 + years of… more
- NS International, Ltd. (Troy, MI)
- …Ltd. ("NSI"), a group company of Nippon Seiki, located in Troy, MI, is a tier one supplier of instrument clusters and head-up display units for FCA US, General ... accordance to internal and industry standards (eg ASPICE, ISO26262, IATF 16949). 2 .35%Prepare status reports regarding the software validation plan and KPI… more
- Dunhill Professional Search (Washington, DC)
- …in defining the operational metrics used to track and report delivery of servicesUnderstand Tier 1, 2 and 3 areas of responsibility, the normal workflow ... interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request and Incident management in support… more
- Creative Financial Staffing (Greenfield, IN)
- …workflows between Network Administrators and Server Administrators. Further, serving as a tier 2 troubleshooting escalation to the Network Administrator team. ... a wide range of tickets. Essential Job Functions NetAdmin Tier 2 escalation point. Design, configure, implement,...results in front of the client. Creates and maintains technical reference documentation to be used in support… more
- Tech Providers Inc. (Atlanta, GA)
- …maintain confidential information in multiple systems (Workday, Benefit Connect, and Client Mellon). Manage Tier 2 and Tier 3 active and pended cases ... according to service level agreements. Provide system support for plan participants with online enrolment, application of benefits, intermediate and complex … more
- Butler Aerospace and Defense (East Syracuse, NY)
- …also get dealers looking for their distributor so they can obtain parts or technical support .What we help them with: * Dealer referrals-getting a customer ... * Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are also responsible for triage of remote access or wifi… more
- American Honda Motor Co Inc (Torrance, CA)
- …the process. Focus initially on Tier 1 distributors then shift to Tier 2 distributors as improvements are implemented.Customer ServiceUsing the HACE scoring ... to Parts and Service warranty, recalls, campaigns, customer service, marketing, quality, technical inquiries and goodwill. The purpose and function of the Export… more
