- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT… more
- Robert Half Technology (Nashville, TN)
- …organization's evolving needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential. ... Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support...Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as… more
- Microsoft Corporation (Redmond, WA)
- … experience working with large-scale cloud or distributed systems. + Experience with customer-facing tier 3 technical support or within a software ... **Overview** Make Bing Ads Technical Support at Microsoft Advertising part...to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support… more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams. + Support the ... The Manager , Assisted Tax Preparation within the Product Support & Insights Team champion s our clients and...Preparation you will report to the Director of Product Support & Insights and set the support … more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams + Support the delivery ... The Program Manager - Financial Services within the Product Support & Insights Team champion s our clients and...differentiator of our value proposition . As the Product Support Manage r - Financial Services you will report… more
- IT Concepts (Mclean, VA)
- …compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve as the ... growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational...Support , Systems Engineering, Cloud, or similar). + Demonstrated Tier 3 support proficiency and… more
- Kimber Mfg., Inc. (Troy, AL)
- …the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES + Provide Tier 2/ Tier 3 technical support for escalated helpdesk tickets, ... technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure,… more
- Ithaca College (Ithaca, NY)
- …Fusion Cloud HR and Finance applications. * Provide Tier 2 and Tier 3 technical support by resolving configuration, security, workflow, data load, ... Engineer (Level 1) is a key member of the College Applications Technical Services (CATS) team within Information Technology & Analytics (IT&A). This position… more
- ChenMed (Miami, FL)
- …devices, hardware, and software systems across our data facilities. This position provides expert Tier 3 technical support while taking on additional ... 3 years' experience working within a dedicated, multi- tier technical team required + A minimum...required + A minimum of 2 years' experience providing technical support , either help desk or network… more
- Houston Forensic Science Center, Inc (Houston, TX)
- …configuration strategies, system scalability, and infrastructure security. + Provide Tier 2 and Tier 3 technical support for escalated network issues ... The primary responsibility of this role is to design, maintain, and support the organization's networking infrastructure, with a strong emphasis on leveraging Cisco… more
- US Courts (Atlanta, GA)
- …coordination, and vendor oversight. Ensure reliable day-to-day operation of courtroom technologies; provide Tier 3 technical support and troubleshooting ... Atlanta Division, has an opening for a courtroom technology specialist to support and lead the design, implementation, and maintenance of courtroom audio-visual (AV)… more
- CommonSpirit Health (Englewood, CO)
- …hours * Participation in on-call rotations and working at a "hands on" level with Tier 3 technical support teams * One or more years of experience ... adoption from technology planning investment decisions implementation to ongoing operational support for several highly complex platforms or portfolios 2) Identify… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... solutions. **Responsibilities:** + Oversee the CAN/LAN engineering team providing advanced technical support for complex CAN/LAN network issues while aligning… more
- BigBear.ai (WA)
- …applications and databases using a hybrid Agile approach within a DevOps environment + Provide Tier 3 technical support for deployed applications and ... techniques and methodologies for solving tough analytical challenges in support of one of national security threats + Use...real world problems sets vital to national security + Support off-hours deployment such as evening or weekends What… more
- Robert Half Technology (Medford, OR)
- …IT performance What We're Looking For: + Proven experience in a Tier 3 support or senior technical role + Strong diagnostic and problem-solving skills + ... your growth is supported. Requirements * Extensive experience in Tier 3 support or senior-level technical roles. * Proficient in troubleshooting and… more
- TekSynap (Washington, DC)
- …and configuration scripts. + Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). + Provide Tier 3 technical support for endpoint incidents. ... **REQUIRED QUALIFICATIONS** + Bachelor's in IT or Computer Engineering. + **Certifications:** + Microsoft MD-102 Microsoft 365 Certified: Endpoint Administrator Associate Certification + ITIL v4 + **Experience:** 5-8 years in endpoint engineering. +… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support...approved workstation configurations across the agency enterprise + Provide Tier III technical support to… more
- Koniag Government Services (San Antonio, TX)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 3 Level Systems Administration Support Services to support KDS ... complex system issues, serving as the escalation point for Tier 1 and Tier 2 support...technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2 personnel and… more