- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- Epsilon, Inc (Greenville, SC)
- ** Service Desk Agent I** **Who is Epsilon:** Epsilon...USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I and ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...Tier II information technology related help desk duties through phone and email support. You will… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent - Weekend Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * * **The Opportunity:** CACI is seeking a TOC Service Desk Agent - Weekend...Center (TOC) supporting a federal government customer. The TOC Agent - Weekend will be responsible for Tier… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- … Desk Agent (EITAAS-2025-23087): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will ... with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- Insight Global (Waterbury, CT)
- Job Description Insight Global is seeking a Customer Service Agent to help with a client in the ecommerce space. This individual will help handle all inquiries ... de escalating all concerns that arise and providing top tier customer service at all times. This...and others. -Recommend improvements to internal FAQs and Help Desk materials. -Engage with customers on social media channels… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- MyFlorida (Tallahassee, FL)
- …such as a ticketing system Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to the ... Working Title: OFFICE AUTOMATION ANALYST - 60000388 Pay Plan: Career Service Position Number: 60000388 Salary: $41,561.62 Posting Closing Date: 06/23/2025 Total… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …clients. + Familiarity with quality assurance methodologies and tools. + Previous experience in a Tier III or senior service desk role. \#SCITLS The likely ... quality assurance processes. The candidate will be a proactive agent for change, possess high energy, have a passion...include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing… more
- Eurofins (Trenton, NJ)
- …support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. + Support one or more localized laboratories to provide ... Service Technician, which is a Second Level / Tier 2 position where you will be responsible for...levels. + Must be open-minded and considered a change agent . + Provide hands on/onsite support for various technical… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more