- CoreCivic (Brentwood, TN)
- …and a responsibility to better the public good. CoreCivic is currently seeking a ** Workforce Management ( WFM ) Analyst ** located at our corporate ... that is dedicated to making an impact for the people and communities we serve. The Workforce Management ( WFM ) Analyst is a subject matter expert of the … more
- Elevance Health (Houston, TX)
- ** WFM Analyst II/Scheduler** **Location: The ideal candidate for this role will live within 50 miles of a Elevance Health Pulse Point.** The ** WFM Analyst ... Monitors call volume demand in real time and flexes workforce accordingly. + Ensures that the best possible call...templates to determine shifts. + Creates shift schedules in WFM system. + Develops a set of priority rules… more
- Insight Global (Raritan, NJ)
- Job Description Responsible for regional workforce management schedules based on forecast; analysis for proper staffing and business events; provide metrics and ... and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/ workforce -privacy-policy/ . Skills and… more
- Paylocity (Schaumburg, IL)
- …Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's contact centers. The position ... years of contact center experience analytics or workforce management . + Experience with standard WFM tools such as Verinit, IEX, Avaya etc. + Understanding… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …the configuration, implementation, validations, and support of the modules of UKG Pro Workforce Management (UKG Dimensions). Your goal will be to ensure ... hiring for a new full-time Human Resources Information System Analyst position. This is a remote position which will...experience and expertise in UKG Dimensions / UKG Pro Workforce Management . A Bachelor's degree and United… more
- Rapid Response (Corona, CA)
- Workforce Management Analyst (On Site) Department: Business Operations Location: Corona, CA START YOUR APPLICATION ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary...skills required. Preferred Qualifications + Previous experience with Alvaria WFM Suite of products and services. + Proficiency of… more
- Wells Fargo (West Des Moines, IA)
- **About this role:** Wells Fargo is seeking a Contact Center Transformation Workforce Management Analyst - Forecasting and Scheduling Support (Senior ... legacy and CCaaS environments. This role will support the Workforce Management product area to facilitate product...this role, you will:** + Partner with business line WFM teams to analyze legacy and CCaaS forecasting and… more
- NextEra Energy (Juno Beach, FL)
- …to continuously improve our agent experience and customer service delivery. Workforce Management & Scheduling: + Utilize NICE CXOne WFM [or similar software] ... ** Workforce Optimization Analyst ** **Date:** May 20,...center operations and best practices + Proven experience with workforce management ( WFM ) software and… more
- Lowe's (Mooresville, NC)
- …The primary purpose of this role is to support the day-to-day operations of Lowe's Workforce Management ( WFM ) programs. This position not only leads projects ... areas of opportunity for expense control and labor optimization, used to inform workforce management decisions made by business leaders in various functions *… more
- Community Health Network (Indianapolis, IN)
- UKG Pro Workforce Management Application Analyst Job Ref 2403469 Category Professional & Business Support Job Family Information Technology Department IT ... analyst to join our team supporting UKG Pro Workforce Management . This role has an opportunity...WFM or similar UKG suites such as Kronos Workforce Management . Our solution environment current includes… more
- Saint-Gobain (Malvern, PA)
- …I **Position Description** **Job Summary** This role is a key position for the Workforce Management ( WFM ) team providing analysis, technical expertise and ... support of the Saint-Gobain WFM solution for more than 15,000 US and Canadian...as Payroll Operations, Human Resources (HR), Operations, Human Capital Management (HCM), Finance & Accounting, Legal, etc. in the… more
- WESCO (Glenview, IL)
- …+ Develop and support the implementation of policies, procedures and processes related to workforce management and payroll, end user experience and help desk + ... As the Senior Analyst - HRIS Payroll and Timekeeping, you will...Ensure adherence to internal controls and audit requirements for workforce management and payroll processes + Assist… more
- Chick-fil-A (Atlanta, GA)
- …difficult conversations Preferred Qualifications + Real time contact center experience + Workforce Management experience + Intermediate knowledge of call center ... is headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling,… more
- ZF (Northville, MI)
- …testing, analyzing, and maintaining the UKG system with specific responsibility for Workforce Management ( WFM ) and Workforce Central ... IT HR Business Analyst -UKG/KRONOS Country/Region: US Location: Northville, MI, US Req...UKG, creating and maintaining interfaces, testing, analyzing, and supporting WFM and WFC. This would include the research, design,… more
- CVS Health (Austin, TX)
- …Position Summary/Mission: Maintains oversight of the local Service Center management function. Responsible for the efficiency/quality of monitoring volumes. Conducts ... free routing issues (*) * May provide on-the-job training for WCA's and WFM Orientation for Service Staff Leadership and internal Staff. (*) * Monitors performance… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... goals are met, create and maintain data in Verint WFM and other databases which may be applicable to...suggestions to continually improve process and protocols related to workforce management for the Clinical Government Services… more
- MetLife (Aurora, IL)
- …supports MetLife's Global Customer Solutions Organization. The role of the ROC Resource Management Analyst include the real-time monitoring of call flow, agent ... resources, system heath and call center performance. The ROC Resource Management Analyst will perform analysis and develop solutions to improve the customer… more
- The Cigna Group (Bloomfield, CT)
- …Diploma or GED + 3+ years' experience in a contact center environment handling Workforce Management functions such as monitoring or reporting on call trends, ... As a ** WFM Resource Planning Senior Analyst ** you...an integral part in identifying areas for improvements to workforce productivity and modifications to programs. **How you'll make… more
- Insight Global (Memphis, TN)
- …will be joining a team of four to help with end to end management supporting HR and timekeeping systems that support over 140 manufacturing facilities. With limited ... resource will be designing, building, testing and deploying Infor WFM time and attendance module solutions across the US...and Canada. A level of tier 2 and 3 analyst will be required for managing outages and incidents.… more
- ManpowerGroup (Minneapolis, MN)
- **Job Title: Telephony Business Analyst ** **Location: Minneapolis, MN (Hybrid Work Schedule)** **Need: Experience with Contact Center platforms (Cisco)** **What's ... capabilities supporting the enterprise. We are looking for a Telephony Business Analyst who will collect business requirements, support business growth by offering… more