- Hackensack Meridian Health (Neptune City, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst** , you will utilize ... workforce management tools and best practices to provide tactical support...within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance… more
- Lincoln Financial (Columbus, OH)
- …to support the Group Protection business. Background Details As a Consultant on the Workforce Management team, you will serve as the subject matter expert and ... business or channels. As a senior member of the WFM team, the Consultant partners closely with leadership to...5+ Years experience in a contact center with progressive workforce management experience, with an emphasis on… more
- Entergy (Little Rock, AR)
- **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** We are seeking a detail-oriented and proactive Workforce Management Analyst I to join our...align with forecasted demand and business needs. + Monitor real -time adherence and make necessary adjustments to ensure service… more
- American Electric Power (Columbus, OH)
- …an integral part of our Customer Operations team. + Primary point of contact for all workforce management ( WFM ) policies + Responsible for upkeep in WFM ... management , adherence, forecasted call volume and service level management + Provide real time support related...of core Contact Center concepts such as intraday floor management , WFM concepts and quality assurance methodologies… more
- Amazon (Dallas, TX)
- …eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective ... team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic...end to end projects or programs * Knowledge of workforce management programs * Expert knowledge of… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / ... Purpose:** A detail-oriented and proactive Workforce Management ( WFM ) Analyst to...the Command Center (Responding to Chats/Emails) + Help in real time management task: such as adherence… more
- Amazon (Tempe, AZ)
- …solutions to help our partners better serve their customers. We are looking for a Workforce Management ( WFM ) System Administrator to maintain our WFM ... Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management ) - Ability… more
- Paylocity (Schaumburg, IL)
- …preferred, or equivalent experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on ... mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real -time management processes, tools, and techniques to enhance operational… more
- Intuit (Plano, TX)
- **Overview** Intuit is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a focus on efficiency, ... multiple channels. This role is responsible for the full workforce management cycle, including but not limited...(chat, inbound, outbound) + Strong command of forecasting, scheduling, real -time management , and reporting best practices +… more
- Amazon (Dallas, TX)
- …MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm potential ... operations - Experience with HR processes and systems - 1-3 years of WFM Management experience Preferred Qualifications - Experience with process improvement and… more
- VetsEZ (FL)
- VetsEZ is seeking a Workforce Management ( WFM ) Analyst to support a Department of Veterans Affairs (VA) contact center project. The ideal candidate will be ... responsible for forecasting, scheduling, real -time monitoring, and reporting to ensure efficient staffing, optimized...allocation. + Analyze trends and recommend improvements to optimize workforce efficiency. + Use WFM tools (eg,… more
- VetsEZ (Washington, DC)
- VetsEZ is seeking a Workforce Management ( WFM ) Supervisor to lead a high-performing team supporting a Department of Veterans Affairs (VA) contact center ... project. This role ensures optimal staffing, monitors real -time performance, and drives continuous improvement to meet service-level goals across multiple channels.… more
- The Walt Disney Company (San Antonio, TX)
- …(DTC) experience through strategic hard work and determination! We are seeking a Senior WFM Manager in San Antonio, TX who will be an outstanding addition to our ... Workforce Optimization and Capacity Planning team. This role will...Lead and develop team managers in forecasting, scheduling, and real -time arenas + Lead in capacity planning using deep… more
- Walmart (Hoboken, NJ)
- …the Director of Operations at Walmart Connect. The Senior Manager of Operations - Workforce Management ( WFM ) will use strong thought leadership, critical ... you'll do ** The Senior Manager of Operations - Workforce Management is a critical and trusted...leader will be responsible for overseeing capacity planning, forecasting, real -time management and headcount reporting across Walmart… more
- First National Bank of Omaha (Omaha, NE)
- …**Summary of the Job:** The Workforce Management Analyst administers the Workforce Management ( WFM ) system for FNBO Customer Care. This position ... shifts from home per week **About This Role:** **Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules… more
- Amazon (Goodyear, AZ)
- Description The Workforce Management Program Manager will lead and scale Amazon's Glocal Security Operations Center (GSOC) Workforce Management Program, ... expertise, and operational management , requiring extensive experience in workforce management and emergency operations environments. This full-time, on-site… more
- Pearson (Hartford, CT)
- …**Optimization of WFM Tools** : Drive optimization and governance of workforce management tools (eg, Calabrio, Workday), ensuring data integrity, reporting ... of Workforce Analysts and is accountable for forecasting, real -time workforce execution, scenario modelling, and WFM technology. The Workforce … more
- Chewy (Plantation, FL)
- …is key for this position! **What You'll Do:** + Develop, manage, and mentor Workforce Management ( WFM ) staff to build successful teams that deliver ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...non-SLA target or high occupancy periods. + Coordinate daily WFM activities in real -time. Address SLA events,… more
- DISH Network (Englewood, CO)
- …and surge needs + Build and develop a high-performing team of Capacity Planning and Workforce Management leaders and experts in a 24/7 environment + Engage with ... WFM Strategic Planning team handling capacity planning, WFM tool ownership, M&A project management , and...in large organizations + 5+ years leadership experience in workforce management + Expert knowledge of forecast… more
- Chewy (Dallas, TX)
- **Our Opportunity:** Chewy is looking for a **Team** **Manager, Workforce Management ** to join the best customer service department in America. The right person ... building engaging teams and improving operational efficiency through strong workforce management knowledge. This person should be...prevent non-SLA target or high occupancy periods. + Coordinate real time daily WFM activities and response… more