- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Albany, NY)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- NYSTRS (Albany, NY)
- …planning, technological strategies, supervision of daily operations, business continuity planning, customer service , quality assurance , supporting ... to understand business needs, goals and priorities + Oversee quality assurance of applications to ensure accuracy,...as required for our business application portfolio + Maintain quality customer service by establishing… more
- CME Associates, Inc. (Albany, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- New York State Civil Service (Albany, NY)
- …No Agency Information Technology Services, Office of Title Technology Analyst 1 ( Quality Assurance ) - Project Assistant Occupational Category IT Engineering, ... Agencies. Under the direction of the Technology Analyst 2 ( Quality Assurance ), SG-25, the Technology Analyst 1...findings. It will report defects and track resolutions, utilizing customer focus groups and monitoring ongoing customer … more
- New York State Civil Service (Albany, NY)
- …years of experience in evaluating, implementing, planning, monitoring, or coordinating a quality assurance process in a customer call center. ... Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other Professional… more
- Cardinal Health (Albany, NY)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Curia (Rensselaer, NY)
- …audits, and customer complaint investigations. This role serves the Quality Assurance Department by implementing all procedures leading to compliant, ... Specialist II plans and conducts activities concerned with the quality assurance of industrial processes, materials, and...work flows and procedures based on results + Excellent customer service skills + Displays willingness to… more
- Wolters Kluwer (Albany, NY)
- …your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential ... and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your...company policies and industry regulations. + Implement and monitor quality assurance standards. + Serve as a… more
- Guardian Life (Pittsfield, MA)
- Are you passionate about customer service and looking to build a long-lasting career in the insurance industry? Look no further! We invite you to join us at ... journey towards a rewarding and fulfilling career as a ** Customer Service Representative** . We look forward...including average calls per day, adhering to daily schedule, Quality Assurance call scores, client survey scores,… more
- Cardinal Health (Albany, NY)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- Cardinal Health (Albany, NY)
- **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining, and enhancing ... field or equivalent experience preferred + 2-4 years of Customer Service inbound /outbound phone call center...environmentin a large team setting + Abide by the Quality Assurance Goals that are in place… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Professional Certifications or License + 8+ years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Keurig Dr Pepper (Albany, NY)
- …They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in ... cover the Eastern or Mideastern USA. This position, through customer -focused activities related to quality and manufacturing,...the areas of Customer Service , R&D, Licensing, Consumer Affairs, and… more
- Pioneer Bank (Albany, NY)
- …agent performance using KPIs (AHT, FCR, CSAT, etc.). 5. Conduct Quality Assurance and Training to improve service delivery. 6. Provide coaching, feedback, ... targets are met and fosters a culture of accountability, quality , and continuous improvement. As a motivational leader, the...year of supervisory or team leadership experience in a customer service setting; banking services preferred. 3.… more
- Aaron's Inc (Troy, NY)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Highmark Health (Albany, NY)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Cardinal Health (Albany, NY)
- **_What Quality Assurance / Supplier Quality Management contributes to Cardinal Health_** Quality develops and implements quality policies, ... to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective … more
- Coca-Cola Beverage Northeast (Albany, NY)
- …inventory and ensure vehicle is stocked appropriately + Complete required paperwork + Provide quality customer service + Maintain clean and safe work area ... Cooler Service Field Technician Date: Jul 15, 2025 Location:...+ Fleet & Cooler Technicians + Machine Operator & Quality Assurance (https://www.youtube.com/watch?v=FqE4sJE14WE) Coke Northeast Employees on… more
- Intertek (Albany, NY)
- … assurance , testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and ... . Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high-...quality business model and a global network of customer -focused operations and highly engaged subject matter experts. With… more