- Highmark Health (Washington, DC)
- …of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for ... summarize insights, and communicate them to drive continuous improvement. + Champion of Conversation Design as a practice, driving cultural change without fear… more
- System One (Ashburn, VA)
- …for better chatbot comprehension. o Implements context handling to maintain conversation flow across multiple turns. Speech & Voice AI Integration (for Voice ... Services - CLU (Conversational Language Understanding) *Experience continuously improving chatbot performance via analysis to improve experience and model accuracy… more