- Carrington (Washington, DC)
- …amazing team! Must be able to work PST business hours.** The Mortgage Advocate /Office of the President will be responsible for resolving and responding to escalated ... or complex customer complaints from various channels, including internal departments or...media and third-party agencies. + Interface with customers and customer representatives regarding escalated complaints; determine and communicate next… more
- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Fresenius Medical Center (Washington, DC)
- …and FMCNA policy requirements. Supports FMCNA's mission, vision, core values and customer service philosophy by supporting all aspects of growth within ... AND SCOPE:** Under the direction of a Kidney Care Advocate Manager, collaborates with internal and external care teams,...experience preferred but not required + Demonstrated skills in customer service and ability to work autonomously.… more
- TLC-The Treatment and Learning Centers (Rockville, MD)
- …+ Ability to communicate effectively with consumers and staff, exhibit effective customer service skills, promote consumer self-advocacy skills and counseling ... Rockville, MD is looking to hire a Community Resource Advocate to assist adults with disabilities working in the...staff when transporting individuals Requirements of the Community Resource Advocate : + Must have an Associates degree. Direct work… more
- Lumen (Washington, DC)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... leveraging technology innovation for the betterment of humanity. This exciting customer -facing solution engineering role will work in partnership with our Sales… more
- Lumen (Washington, DC)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... **The Role** The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought… more
- Cabela's (Gainesville, VA)
- **_POSITION SUMMARY:_** The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the ... FUNCTIONS:_** + Supports a strong commitment to world class customer service and ensures a pleasant and...Provides peer coaching, recognition, and support as a CLUB advocate and representative. + Provides service to… more
- Amazon (Arlington, VA)
- …following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data ... Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer… more
- Amazon (Arlington, VA)
- …following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data ... Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success… more
- Amazon (Arlington, VA)
- …following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data ... Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer… more
- Confluent (Washington, DC)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Washington, DC)
- …data streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...(CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective… more
- Confluent (Washington, DC)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... This role is offered to active duty service members who are enrolled in the Skillbridge...of Confluent + Work across the organization as the customer 's champion to advocate for their needs… more
- Lumen (Washington, DC)
- … Customer Success Executive, Customer Success Consultants and Customer Success Advocate 's engagement strategies. + Completes preliminary research, ... we digitally connect the world and shape the future. **The Role** The Customer Success Support role provides back-office, functional support to the CS professionals… more
- Logitech (Washington, DC)
- …activate customer data for personalization, targeted campaigns, and improved customer service . AI-Driven Innovation & Efficiency + Incorporate AI ... customer relationships that deliver sustained engagement and maximize lifetime customer value (LTV). + Advocate for customer -centric decision-making… more
- PNC (Washington, DC)
- …an inclusive and high-performing culture. As the Senior Marketing Manager for Customer Loyalty and Rewards, you will be responsible for developing, implementing, and ... optimizing customer programs by designing and executing marketing strategies to...Champion for change and energized by a challenge. * Advocate for and act as the voice of the… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …Performs routine and complex transactions which include cash handling. Possesses strong customer service skills, able to have professional conversations with ... the retail team in meeting and exceeding sales and service goals. + As a member advocate ,...relevant experience at a financial institution with relationship deepening, customer service and cash handling environment. Skills:… more
- Amazon (Arlington, VA)
- …account management, sales, marketing, buying, supply chain management, transportation, procurement, customer service , or consulting 3+ years in related ... effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws… more
- Nutanix (Washington, DC)
- …and best practices to help customers achieve operational efficiency. + Collect and advocate customer feedback to influence future product development and ... Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting relationships with… more
- PagerDuty (Washington, DC)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer : + Proactively engage with customers to… more