- Guidehouse (Suitland, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + ... proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and...daily and reprioritize as needed to ensure compliance with Service Level Agreements (SLA). + Define and classify level,… more
- Guidehouse (Silver Hill, MD)
- …in developing and reinforcing policies and procedures. + Manage and report on EOC agent 's telephone, voicemail, e-mail, and in-person requests. + Actively manage ... role + 24x7 on call experience + Extensive experience running a Service Desk or Operation Center. + Experience with Incident Management (Remedy, ServiceNow,… more