- Digital Management Llc (Washington, DC)
- …results. Learn more at www.dminc.com About the Opportunity DMI, LLCis seeking a Help Desk Incident Manager to join us. Duties and Responsibilities: Leads ... in prioritizing incidents based on urgency and business impact, coordinating with Help Desk teams for immediate action Coordinates between different teams… more
- Tesla Laboratories, Inc. (Washington, DC)
- …is on site in Washington DC with FinCen. Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing ... laptops, printers, and other network peripheral devices. Provide quality customer service and support for designated equipment....with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus. Azure VDI,… more
- Actionet Inc (Washington, DC)
- …support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self‑motivated, seeking ways to improve the ... striving for 100% SLA compliance Extensive knowledge and experience of customer service Good interpersonal, Problem‑solving, and Time management skills… more
- Actionet Inc (Washington, DC)
- …years of IT or help desk experience, and a strong customer service mindset. This role supports the installation, configuration, and troubleshooting of ... improvements. Qualifications 1-2 years of experience providing IT or help desk support in an enterprise environment....are committed to our customers by driving and sustaining Service Delivery Excellence. Commitment to Community : We are… more
- General Dynamics Information Technology (Washington, DC)
- …of all existing IT equipment. Maintain a strong relationship with the SEC IT Service Desk . Provides timely responses to client and management requests. Support ... of first‑time investors are turning to the markets to help pay for their homes, send their children to...and move equipment 40 lbs+. Must be oriented to customer service and have the ability to… more
- Actionet Inc (Washington, DC)
- …support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the ... teams Preferred: Bachelor's degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager… more
- Actionet Inc (Washington, DC)
- … desk experience, coupled with a strong mindset for customer service . Primary responsibilities include troubleshooting hardware/software issues and ... maintaining documentation. This role supports various IT systems, ensuring smooth operations while adhering to security procedures. This position offers a pathway for growth in a supportive environment. #J-18808-Ljbffr more
- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... government program entitled Maximo. + Call or write the customer to ensure satisfactory performance of service ...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **You Will Bring These ... knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident,...considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing… more
- General Dynamics Information Technology (Washington, DC)
- …and implement training programs to enhance technician skills and improve customer service outcomes. . Analyze help desk performance metrics and identify ... Description:** GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT...Customer Site, Washington, District of Columbia - This service desk is 24/7/365, occasional shift work… more
- Huntington Ingalls Industries (Fairfax, VA)
- …https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS ... to 25 members with different skill levels; Manage day-to-day Service Desk operations. + Strategic Planning: Define...to support schedule flexibility if needed in support of help desk operations work schedule. Client Security… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem Resolution **Experience:** ... the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT...our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Understanding of security procedures in classified environments + Strong customer service and communication skills + Experience… more
- Robert Half Technology (Washington, DC)
- Description We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of ... ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a...team. Responsibilities: * Manage the day-to-day operations of the service desk , ensuring efficient workflows and prompt… more
- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
- Koniag Government Services (Washington, DC)
- **Koniag IT Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. ... and self-motivated individual to perform the duties of a Help Desk Lead to support a potential...systems, and related services. + Provide support to a customer base of over 3,200 users in a high-profile… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...+ Excellent written and verbal communication skills and excellent customer service skills are a must. **How… more
- GovCIO (Washington, DC)
- …functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ServiceNow ticketing ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I...and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile… more
