- CACI International (Forest Heights, MD)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Required: Up to 10% Type of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will provide daily supervision, technical support and… more
- Axxum Technologies (Mclean, VA)
- … service desk ticketing system, telephone, and email communications + Support the service desk shift lead in operational activities Interact with ... the government Program Manager for the service desk regarding operational issues + Ensure... requests within the ticketing system + Conduct effective shift transition actions and procedures + Duties may also… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft....Ensure proper handoff takes place between outgoing and incoming shift + Ensure Help Desk personnel follow the ... position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel +...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- TekSynap (Silver Spring, MD)
- …Leadership & Development: + Lead , mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... QUALIFICATIONS** + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead ...Noise level: Low + Work schedule: Schedule is day shift Monday - Friday. May be requested to work… more
- ARAMARK (Potomac, MD)
- …As the Front Desk Supervisor, you will work under the direction of the Front Desk Manager to lead the front desk team in delivering smooth and efficient ... **Job Responsibilities** + Supervise daily operations of the front desk to ensure smooth and efficient guest service...ensure timely room readiness and guest satisfaction + Prepare shift reports and relay important information to staff and… more
- Guidehouse (Suitland, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + ... tickets. + Perform proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and reprioritize as needed to… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …software systems. Understands how programs use computer hardware. May serve as a shift supervisor or lead diagnostician. * Security Clearance: Secret o Access ... **DAI HELP DESK SPECIALIST** **Category:** Software Development/ Engineering **Main location:**...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- TekSynap (Washington, DC)
- …with established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess quality andidentifyareas for ... levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help desk staff… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... ITSM best practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions… more
- TekSynap (Washington, DC)
- …Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk , Change Management and Communications, Training, Technical ... Type of environment: Office + Noise level: Low + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program… more
- TekSynap (Arlington, VA)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. May be requested to work… more
- NTT America, Inc. (Ashburn, VA)
- …and ensure the delivery of services to clients for a 24 x 7 x 365, Enterprise Service Desk that provides remote level I and level II technical support to users ... position works with all internal business units and practice groups to establish service delivery excellence toward being a world class service organization. As… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder ... + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management frameworks… more
- Marriott (Mclean, VA)
- …Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, ... accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide...guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay. **CANDIDATE… more
- TekSynap (Washington, DC)
- …2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop ... to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's...We are seeking a Program Manager to join and lead our Federal team. We provide a business forward… more
- Trinity Health (Montgomery Village, MD)
- **Employment Type:** Full time ** Shift :** **Description:** Performs registration and front desk duties in an outpatient clinic setting. **Job Title: Registrar** ... **Employment Type:** Full time ** Shift :** Day **Location: Progressive** **Highlights:** + **Competitive salary** + **Benefits -** Medical, Dental & Vision, PTO, Free… more
- TekSynap (Washington, DC)
- …excellence in planning, directing, and managing IT projects/operations. + Lead and manage thecontractsIT operations team, providing guidance, training, and ... best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and network-based software… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more