- Systems Engineering Solutions Corporation (Alexandria, VA)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- IT Veterans (Greenbelt, MD)
- …Manage and supervise Tier 1, Tier 2 , and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ... IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt,… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, ... management of escalation across all tiers. Position Description: Supervises the Tier 2 support team, providing technical guidance and oversight for escalated… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support ... skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers...limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach EHD … more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... to the next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support ... of a fast-paced DoD program. This position includes providing Tier 1 support for end users utilizing a comprehensive,...of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...school diploma or GED. + Customer Service experience - 2 or more years + Must be a US… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)...chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3… more
- Serco (Herndon, VA)
- …in IT and want to expand your knowledge? We are looking for you to be our ** Help Desk Support Analyst** to assist and provide support for our Serco employees and ... of a 10 member team that works closely with, Tier 2 and other various technical teams,...Diploma/GED + US Citizenship + Minimum 1 year of help desk or service desk … more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the primary ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support ... Amentum is seeking a ** Tier 2 ** **IT Support Technician** to...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- NuAxis Innovations (Falls Church, VA)
- …or equivalent work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more