- Digital Management Llc (Mclean, VA)
- …measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Mac Tier 2 Engineer to join us. The Mac Tier II Engineer provides ... into the DoD IT environment. Duties and Responsibilities Advanced Technical Support: Provide Tier II desk -side and remote support for macOS users, resolving… more
- Actionet Inc (Washington, DC)
- … side personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 2 SOPs Ensure satisfactory performance of contract task areas Train and ... teams Preferred: Bachelor's degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager… more
- Actionet Inc (Washington, DC)
- …The ideal candidate will have an associate degree, 1- 2 years of IT or help desk experience, and a strong customer service mindset. This role supports the ... eligibility for High Public Trust ActioNet is seeking a Tier 2 - Junior IT Specialist to...1- 2 years of experience providing IT or help desk support in an enterprise environment.… more
- Recooty (Washington, DC)
- …and report, Documenting system features, Providing multi‑user support and respond to Help Desk incident tickets, Developing and documenting backup and recovery ... documenting backup and recovery strategies and coordinate with D/R coordinator,Resolving help desk tickets,Maintaining thirty‑five (35) servers located at each… more
- Critical Solutions (Washington, DC)
- …Network Administration Unix/Linux Administration Software engineering Software development Systems administration Help desk /IT support The ideal candidate is a ... Tier 1 Cyber Network Defense Analyst - Shift...Cybersecurity, or related field AND a minimum of two ( 2 ) years professional experience in the areas listed below:… more
- Go Intellects Inc (Washington, DC)
- …SIS or other student information systems within DCPS or other educational settings. Required: 2 years familiarity with help desk ticket tracking systems ... team to improve processes and relationships. Serve as the Tier II point of contact for support to resolve...be extremely well organized and detail oriented. Experience (Preferred) Help Desk ticket tracking systems (Remedy, HEAT,… more
- Actionet Inc (Washington, DC)
- …and remote support for users. The ideal candidate will possess an associate degree and have 1- 2 years of help desk experience, coupled with a strong mindset ... An IT Solutions Provider is seeking a Tier 2 - Junior IT Specialist in Washington, DC to provide on-site… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some ... ServiceNOW, SharePoint). * Prior experience in a Network Operations Center environment or Tier 2 /3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams,… more
- AeroVironment (Arlington, VA)
- …reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- NuAxis Innovations (Falls Church, VA)
- …or equivalent work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
- Parsons Corporation (Centreville, VA)
- …redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join our team! In ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...**What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- SAIC (Silver Spring, MD)
- **Description** We are seeking a Help Desk Support Technician for Tier 2 Desk -Side Support in the Mid-Atlantic Region, specifically at our ... on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites,...Advanced understanding of enterprise systems, networks, and applications. + 2 -4 years of experience in technical support or IT… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- GovCIO (Washington, DC)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for...of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
