- SAIC (Germantown, MD)
- **Description** **SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD.** **Responsibilities/ ... to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems. + Document, maintain, upgrade and replace… more
- ICF (Reston, VA)
- …to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, configures, and upgrades computer hardware and software. + ... Teams, Engage/Yammer, Stream, etc.) **Preferred Skills/Experience:** + Answer calls and remote desktop support using BeyondTrust (Bomgar) experience + Used a… more
- Chenega Corporation (Arlington, VA)
- …services in Cybersecurity, Systems Engineering and Integration, IT Operations Support , Software Development, and Program Management. Job Title: Tier ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), … more
- SAIC (Washington, DC)
- **Description** SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our ... federal client. The Lead Desktop Support Technician Lead will supervise a...services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to... of off-the-shelf applications and office products Performing remote desktop triage and system repair using remote tools. +… more
- Chenega Corporation (Oakton, VA)
- …10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with Installing, ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- William C Brown Inc (Springfield, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... 2 and Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2, incident ... networks (WAN) and unified communication (UC) services. **Responsibilities:** + Tier 2 - Provides more in-depth customer support...the ability to obtain a polygraph + Current IAT II Certification ** ** - ** ** **What You… more
- Leidos (Fort Belvoir, VA)
- …environment consisting of Linux and Windows Servers. + Provide advice, technical consultation, and Tier 3/ Tier 4 support guidance by analyzing and resolving ... **Description** Leidos is seeking a **Sr. Systems Engineer** to support large-scale migration and operations on a large, high-profile...written and oral communication skills + Current IAT Level II or higher Certification such as Security + or… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …(CE) Certification as determined by the Program Manager is required prior to support on contract + IAT II 8570/8140 Baseline Certification Security+ or ... Our work depends on **Systems Administrator Intermediate** joining our team to support the US Army Intelligence and Security Command (INSCOM). **HOW A SYSTEMS… more
- NANA Regional Corporation (Herndon, VA)
- …requests for password resets or general questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + May learn IT Develpment ... outstanding professionals, apply today! **Responsibilities** + Provides laptop and desktop PC support for on- and off-site...more complex problem reports or service requests to next tier of support as appropriate + Completes… more
- NANA Regional Corporation (Herndon, VA)
- …for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer ... internal and external clients. **Responsibilities** + Provide laptop and desktop PC support for on- and off-site...more complex problem reports or service requests to next tier of support as appropriate. + Complete… more
- CACI International (Forest Heights, MD)
- …complex integrated AV systems. **Responsibilities:** Serve as an on-site Incident Management/ Tier II Technical Operations member responsible for incident ... technologies. + Join troubleshooting bridge calls for major incidents. + Perform Tier II -level administration tasks to fulfill pre-defined requests and tasks.… more
- CACI International (Chantilly, VA)
- …looking for an experienced, innovative, and motivated **Endpoint Systems Lead** to support the mission objectives and needs of the customer, the Defense Intelligence ... operability objectives are well understood and achievable + Provides all Tier 2/3 activities, including incident analysis and resolution, troubleshooting, break/fix… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …talented and technically accomplished group of colleagues. Primary responsibilities include providing Tier II support of maintaining multiple large ... teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications....Linux and windows applications. + Provide remote end user desktop support + Identifies, analyzes, and resolves… more
- General Dynamics Information Technology (Springfield, VA)
- …and participate in on-call rotation for after-hours support .** **Responsibilities:** + Provides Tier II support of IT infrastructure systems and custom ... be on an engineering team that provides IT Systems Administration support to global real-time operational activities. Critical thinking and troubleshooting skills… more
- Amentum (Fort Belvoir, VA)
- …collaboration tools. + Provide on-site coverage for network operations infrastructure, desktop support , network password management using Microsoft Active ... is seeking an MI Systems Maintainer Integrator (Software) to support an upcoming INSCOM G-4 Global Intelligence Logistics and...TENCAP systems; and intelligence non-standard equipment. + Possess IAT Tier I and II as applicable for… more
- Chenega Corporation (Fort Belvoir, VA)
- … Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Chenega Corporation is an Equal Employment Opportunity ... provide primary and backup server system administration and information assurance support . Duties and Responsibilities: + + Provide systems administration support… more