- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year ... a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier III Help Desk Agents act as senior technical… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II, Tier III , and… more
- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic...issues within Tier II scope or coordinates with Tier III , systems engineering, or vendor support for ... is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential… more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job...solutions + Triage and escalate complex IT issues to appropriate Tier II, Tier III , and OIS ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... Administrator will:** + Serve as an Escalation point for Tier II help desk . +...approved workstation configurations across the agency enterprise + Provide Tier III technical support to the PC… more
- General Dynamics Information Technology (Fairfax, VA)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III ) response and resolution services. Identify, research, and resolve ... the user or system issue and coordination of additional Tier III resources such as development, database,...maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management.… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + ... Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- Koniag Government Services (Washington, DC)
- …not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/ III (eg, Tier I (phone ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)),… more
- Koniag Government Services (Chantilly, VA)
- …troubleshooting steps, and resolutions in the ticketing system. + Escalate complex issues to appropriate Tier II or Tier III support teams when necessary. + ... LLC** , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and...in customer service or technical support. + Experience with help desk ticketing systems and remote support… more
- General Dynamics Information Technology (Washington, DC)
- …Security+ - CompTIA - CompTIA **Experience:** 5 + years of related experience **Job Description:** Help Desk Technician III Own your opportunity at GDIT and ... and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...for Tier I support. + Works with Tier I/ III and other groups to resolve… more
- Koniag Government Services (Chantilly, VA)
- …resolutions in the ticketing system. + Escalate critical or highly complex issues to Tier III support or engineering teams when necessary. + Collaborate with ... , a Koniag Government Services company, is seeking a Tier II Technical Support Specialist to support KTIS and...of IT security principles and practices. + Experience with help desk ticketing systems and remote support… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- TekSynap (Fort Belvoir, VA)
- …CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the following: ... Active Secret clearance with IT-II sensitivity + One of the following active IAT II or III certifications: + Security+ CE + CASP+ CE + CCNA Security + CySA+ GICSP +… more
- ManTech (Herndon, VA)
- …storage, and network infrastructure, including domestic data centers and overseas posts. + Manage the " Tier II" and " Tier III " support for Oracle (11g or ... Professional (PMP) certification **Preferred Qualifications:** + Technical Certifications: + Help Desk Institute Support Center Manager (HDI-SCM) certification.… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III … more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that ... + Certifications preferred include: ITIL + Certifications preferred include: Level III CCNP, CCDP, or CCIE + Routing and switching/Firewall (FW)/load balancing… more