- Piedmont Airlines (Roanoke, VA)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Concentrix (Richmond, VA)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy...+ Fluency in Spanish + 1 + years of customer service and 6 months sales experience… more
- Capital One (Richmond, VA)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is...while mitigating product risks + Transformational Leadership - Leads cross functional teams to solve customer problems… more
- Nordstrom (Arlington, VA)
- …Asset Protection Pillars: + Protect People by providing support for employee and customer safety. + Protect Physical Spaces by protecting our assets which include ... the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: + Resolve theft by using good judgment… more
- Omni Hotels (Hot Springs, VA)
- …be able to maintain a professional demeanor during the busy times. Qualifications + Customer service experience is highly preferred. + High school diploma or ... be your perfect match. Job Description The Spa Desk Agent will work as a part of the Spa...in accordance with Omni Hotel & Resorts Moments of Service . + Up-sell, cross -sell, and pre-sell services… more
- Omni Hotels (Hot Springs, VA)
- …+ Book and confirm appointments + Greet guests + Provide Tours Qualifications + Customer service experience is highly preferred. + High school diploma or ... your perfect match. Job Description The Lead Spa Desk Agent is responsible for the guest experience in the...in accordance with Omni Hotel & Resorts Moments of Service . + Up-sell, cross -sell, and pre-sell services… more
- Lumen (Richmond, VA)
- …realization, and change management). *Reengineer core processes (order to in service , escalation handling, field operations, and customer engagement) using ... you will be the operating backbone for our Public Sector Service Delivery organization. You'll lead the transformation portfolio-driving operating rhythm, KPI… more
- Steampunk (Mclean, VA)
- …Trust Security Clearance + 3+ years of experience in human centered design, service design, and/or customer experience design, translating user needs into ... **Overview** As a ** Service Designer,** you will be responsible for guiding...and technology tools and trend to enhance the overall customer experience (CX) to engage and inspire people seeking… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a ** Service D** **esigner** , you willbe responsible forguiding government clients through… more
- Steampunk (Mclean, VA)
- …are aligned and operating at peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service ... **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the...other departments to automate repetitive tasks and enable seamless cross -departmental workflows. + **User Support & Training-** Create and… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a service designer, you will be responsible for guiding government clients through… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... requires exceptional expertise in deep learning, large language models, and AI agent architectures to help build our industry-leading Agentic AI portfolio (models,… more
- Steampunk (Mclean, VA)
- **Overview** As a **Senior Service D** **esigner** **,** you willbe responsible forguiding government clients through our Design Intelligence (TM) ... endorganizationand experience challenges.You will lead andfacilitatediscovery sessions that uncover customer pain pointsandidentifyenterpriseopportunities.You willserve as the voice of the… more
- Capital One (Mclean, VA)
- …the technology and processes deliver breakthrough business results and radically transform customer service . The Channels Horizontal Services team specializes in ... you will be part of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate and influence… more
- Cayuse Holdings (Richmond, VA)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... intelligence, reporting tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. + Proven experience… more
- TEKsystems (Reston, VA)
- …We unleash growth through technology, strategy, design, execution and operations with a customer -first mindset for bold business leaders. We deliver cloud, data and ... customer experience solutions. Our partnerships with leading cloud, design...responsibilities of this role are to work collaboratively and cross functionally with the TGS/TEKsystems sales and pre-sales leadership… more
- Coinbase (Richmond, VA)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Anywhere Real Estate (Virginia Beach, VA)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- Coinbase (Richmond, VA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Capital One (Richmond, VA)
- …the Velocity Black service , other concierge experiences and the back end agent experiences . Velocity Black is premium lifestyle digital concierge service ... at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross -functional partners, help to oversee… more