- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service ... 2nd, or 3rd). + Deliver a comprehensive range of IT support services, covering devices and network...support , and assistance to walk-in customers at the Service Desk . Enter problem reports into the… more
- NANA Regional Corporation (Alexandria, VA)
- …**Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, ... Government. The ideal candidate will provide leadership for the IT Service Desk team and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- Choisys Technology (VA)
- …not required as there will be on-the-job training. + Preferred - 1-2 years of IT support or Service Desk experience, preferably in a structured IT ... metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service Desk Technician provides first-level technical support to end… more
- General Dynamics Information Technology (Quantico, VA)
- …**Skills:** Executive Support ,Help Desk Support , IT End User Support , IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...+ **Required Experience:** 5+ years of IT support experience in a Help Desk environment… more
- General Dynamics Information Technology (Quantico, VA)
- … Support Services **Skills:** Help Desk Support , IT End User Support , IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - ... ANALYST WILL MAKE AN IMPACT:** + Initiate and resolves service request/problem incidents + Track IT equipment...+ **Required Experience:** 2+ years of IT support experience in a Help Desk environment… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …part of an IT Service Desk team responsible for Tier 1-3 support ....IT support as part of a Service Desk operation + Ensure all time ... and other network peripheral devices + Provide quality customer service and support for designated equipment +...+ 5+ years of relevant work experience + Prior IT Operations support experience with a blend… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …commitment to prior employers + 3+ years of experience in corporate IT , Service Desk , or Telecom support roles + Experience supporting enterprise systems ... trends + Troubleshoot user phone/communication issues + Work with service providers to support troubleshooting issues +...and system failures. + Escalate complex problems to senior IT staff or specialized teams as needed. + Develop… more
- Clark Construction Group, LLC (Mclean, VA)
- …1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding of enterprise ... by providing prompt, courteous, and accurate Tier 1 application support ; troubleshooting common user issues; fulfilling service ...an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- IT Help Desk Analyst (Network/Telecom Analyst I) Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/5143900) Apply IT Help Desk ... Fairfax County Park Authority (FCPA) is seeking an experienced IT Help Desk Analyst to be a...dedicated team of technicians and analysts, providing tier 2 support in a fast-paced dynamic IT environment.… more
- Spectrum Comm Inc (Falls Church, VA)
- …Technology or related field; equivalent experience considered. + 1-3 years of experience providing IT support in a help desk or desktop support ... Position Overview The Help Desk Technician provides on-site technical support ...network issues while maintaining a high standard of customer service . The position supports daily IT operations,… more
- Steampunk (Mclean, VA)
- …Design and implement automated IT processes, notifications, approvals, etc. to streamline service delivery + Analyze service desk metrics (ticket volume, ... guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting,...process improvement initiatives + Experience with APIs and integrating service desk platforms with HR, IT… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... with the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team… more
- TekSynap (Dahlgren, VA)
- …analysis of recurring issues and provide corrective action recommendations. + Support IT Service Management (ITSM) processes, includingincident,problem, ... technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk...of professional experience in Industry, Federal, or DoD Help Desk Support using a help desk… more
- SOS International LLC (Reston, VA)
- …Minimum Requirements * Minimum 3 years of experience on an IT service desk with demonstrated escalation support . * Associates degree in ... technically skilled **Junior Systems Administrator** to join our dynamic IT team supporting our government customer. This role primarily...primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support , and… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking a unique, ... and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote… more
- CACI International (Ashburn, VA)
- …(experience considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing advanced support to end-users spanning a ... Service Desk Specialist Job Category: Information...Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and… more
- CACI International (Sterling, VA)
- …you'll get to do:** Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators ... Service Desk Lead Job Category: Information...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- CAI (Richmond, VA)
- …Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise ... Minimum of three (3) years of experience in an IT support or customer service ... support system management. + Familiarity with **Jira Service Desk ** for ticket tracking, workflow management,… more
- Koniag Government Services (Vienna, VA)
- …a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our ... **Part time Service Desk - Weekends** **Kadiak LLC,**...Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type**… more