- Liberty Utilities (Gloucester, VA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Oracle (Richmond, VA)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... Success and NetSuite internally and externally. As Sr Manager , CS Insights Content and Engagement, you...topics into compelling, audience-appropriate narratives. * Ensure consistency in voice , tone, and brand across all customer -… more
- Coinbase (Richmond, VA)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- SHRM (Alexandria, VA)
- …of collaboration and learning by facilitating regular cross-functional syncs to share insights , best practices, and voice -of- customer learnings. + Oversee ... content, and tools flow seamlessly to drive pipeline velocity, conversion, and customer growth. The Manager oversees the creation, organization, and performance… more
- Oracle (Richmond, VA)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Oracle (Richmond, VA)
- **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be ... generation, and analyst impact. **3. Competitive Intelligence & Market Insights ** + Monitor competitor capabilities, positioning, and messaging to proactively… more
- Coinbase (Richmond, VA)
- …alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, ... sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support… more
- Capital One (Richmond, VA)
- …intelligent experiences directly to customers and our frontline teams to resolve customer needs quickly, effortlessly, and cheaply. This Manager , Project ... 20+ product managers) and five operations organizations (Branch/Cafe Ambassadors, Bank Voice , Bank Operations, Customer Protection, Enterprise Payments) to… more
- Oracle (Richmond, VA)
- …products by identifying high-impact automation opportunities within EHR workflows. + ** Customer Insights & Market Analysis:** Conduct comprehensive customer ... (CAA) empowers healthcare providers by integrating generative AI and advanced voice capabilities to minimize manual documentation and administrative tasks. Our… more
- S&P Global (VA)
- …the Role:** **Grade Level (for internal use):** 10 **About the Role:** The Account Manager role serves as the primary commercial lead for an assigned portfolio of ... across the full MI product suite. **Responsibilities and Impact:** The Account Manager is the central point of contact, responsible for collaborating across internal… more
- Capital One (Mclean, VA)
- … needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your ... Manager , Product Management - DevX Capital One is a...through a variety of channels to serve as the voice of the customer internally - identifying new… more
- Capital One (Mclean, VA)
- Senior Manager , Operations Servicing Strategy - Hybrid As a Sr. Manager , Operations Servicing Strategy, you will be part of a smart, talented team responsible ... for transforming the customer and agent servicing experiences. You will regularly integrate...(3) influencing their product roadmap through the delivery of insights and listening + Designs the strategic programs and… more
- Coinbase (Richmond, VA)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Cengage Group (Virginia Beach, VA)
- **Associate Portfolio Manager (APM) - Key Markets** **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to.... **What You'll Do Here** As an Associate Portfolio Manager (APM) on the Key Markets Team, you will… more
- Capital One (Mclean, VA)
- … needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your ... Manager , Product Management - DevX Capital One is a...through a variety of channels to serve as the voice of the customer internally - identifying new… more
- ITW (Richmond, VA)
- …contract/pricing strategy initiatives to deliver sustainable account growth. + Conduct voice -of-the- customer research to uncover new segment opportunities. + ... **Job Description:** As a **Corporate Account Manager (CAM) - Shipbuilding** at ITW Welding, you...Shared Risk, and Simplicity** -while creating measurable impact in customer satisfaction and business results. Your impact will include:… more
- Northrop Grumman (Chantilly, VA)
- …across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued and start contributing to our team of passionate professionals providing ... rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We're looking… more
- Coinbase (Richmond, VA)
- …science, and business analytics, our team transforms raw data into actionable insights through solid pipelines, scalable data models, and intuitive tools. By ... it's building robust data pipelines or directly solving business problems and delivering insights . As the leader of the analytics engineering team, you're going to:… more
- Oracle (Richmond, VA)
- …marketing, and sales, with a mandate to craft compelling narratives, arm customer -facing teams with unbeatable competitive insights , and accelerate adoption of ... as a trusted advisor to field teams, providing real-time insights on market trends and customer needs....to inform product strategy and roadmap. . Be the " voice of the customer ", synthesizing feedback into… more
- Norstella (Richmond, VA)
- Client Success Manager Company: MMIT Location: Remote, United States Date Posted: Nov 20, 2025 Employment Type: Full Time Job ID: R-1543 **Description** **About ... end users, etc.) across multiple brands and Market Access functions ( Insights & Analytics, Payer Marketing, Field Teams, Contracting/Rebating, etc.). CSMs are… more