- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... culture making this an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve the software and hardware… more
- CAI (Richmond, VA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is ... in bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst ** to help with the configuration, optimization, and continuous improvement of our ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/6970/ service - desk -functional- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service… more
- HCA Healthcare (Salem, VA)
- …key technical resource responding to end user desktop incidents and requests reported to the Service Desk . Technical Analyst II will also be responsible for ... support of IT&S desktop equipment and software + Effectively works with customers, Service Desk and Technical Services personnel + Participates in meetings,… more
- General Dynamics Information Technology (Quantico, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** with GDIT. A career in enterprise IT ... - 6:00am EST** Our work depends on a **Help Desk Analyst Tier 2** joining our IT...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel… more
- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38371 **Summary** **Tier 1 Help Desk Analyst ** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... our nation. SecuriGence is seeking a **Tier 1 Help Desk Analyst ** to help contribute to our...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst ** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... our nation. SecuriGence is seeking a **Tier 2 Help Desk Analyst ** to help contribute to our...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- KeenLogic (Alexandria, VA)
- KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team ... when they call into or walk into the customer service center. The candidate shall be prepared to perform...written and oral communication skills Desired Skills + ITIL Service Management + Technical Writing Experience + CRM/Ticketing/ACD Systems… more
- CACI International (Ashburn, VA)
- Service Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing...not). _Desired:_ + Experience or education with information systems analyst or business analyst work. + Experience… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA)...the use of a specialized software. The Associate Systems Analyst may alternatively train end-users to perform the resolution… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... customers when they call or walk into the customer service center, remotely, or at the customer's location. The...troubleshoot Mac hardware and software issues + Strong customer service and communication skills for in-person support as well… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... to work in support of a federal help desk operations environment. The Customer Support Analyst ...Exceptional customer service skills with the ability to multitask + Excellent… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras, an Akima Company, is seeking an Electronic Surveillance System Analyst to join our team supporting the Electronic Surveillance Service Delivery and ... expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators...with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential… more
- Clark Construction Group, LLC (Mclean, VA)
- …**Basic Qualifications** + 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding ... and independently + Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills with the ability to… more
- HCA Healthcare (Richmond, VA)
- …working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with ... Do you have the career opportunities as an Application Analyst II you want with your current employer? We...3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off… more
- CACI International (VA)
- …enterprise service delivery model, providing enhanced enterprise IT capabilities, global service desk , local field services, and life cycle support for ... Business Analyst Job Category: Information Technology Time Type: Full...of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The successful candidate will be a… more
- Leidos (Reston, VA)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk , seat support services, and data transport. ... **Description** **More About the Role:** The NMCI Service Management Integration and Transport (SMIT) group at...an opening for a Site Reliability Engineering (SRE) Business Analyst to bridge the gap between business objectives and… more
- BAE Systems (Norfolk, VA)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more