- Choisys Technology (VA)
- Service Desk Technician - Tier II Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 2 Service ... Tier 1 staff, and backend engineering teams. The Tier 2 technician may support onsite deskside...and knowledge articles to expand the Service Desk Knowledge Base. + Coordinate with Tier … more
- Choisys Technology (VA)
- Service Desk Technician - Tier I Fully Remote * DC metro, VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service ... issues + Create, update, and maintain detailed incident tickets in the CBP Service Desk ticket management system. + Follow standard operating procedures (SOPs)… more
- Leidos (Norfolk, VA)
- …of the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician , you will:** + Use automated information ... **Description** The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1.5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- Leidos (Norfolk, VA)
- …for end-users of the organization's products and services. **Primary Responsibilities:** **As a Service Desk RDM Technician , you will:** + Use automated ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...problem reports into the automated tracking system for further technician support. + Manage tickets routed to Tier… more
- CACI International (Sterling, VA)
- Tier 2 Technician Job Category: Information Technology...to do:** Support end-user applications and work in a multi- tier service desk as well as ... is currently looking for a motivated, career and customer-oriented Tier 2 Technician (Journeyman) with Agile methodology...server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk … more
- Koniag Government Services (Winchester, VA)
- Arlluk Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our ... off, and more. This position is for a Help Desk Technician to support the FBI's Information...escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency business rules… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in ... Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk ...desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... This role delivers Tier 1-2 troubleshooting for hardware, software, and network issues...network issues while maintaining a high standard of customer service . The position supports daily IT operations, ensures compliance… more
- Red River (Chantilly, VA)
- …offer. How will you contribute to making an impact? The **_Helpdesk Technician I_** have the responsibility of ensuring continuous user functionality and enhancing ... the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is seeking a Technician (Field Service Representative) to support our government client in Arlington, VA. This role provides training and desk -side ... + Travel up to 25% to deliver training. **Help Desk Support:** + Provide Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensure compliance with appropriate… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- ManTech (Mclean, VA)
- **MANTECH** seeks a motivated, career-oriented, and customer-focused **Remote Support Technician ** to join our team in **McLean, VA.** In this role, you will work ... a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical… more
- Epsilon, Inc (Quantico, VA)
- …services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **Compensation and ... your recruiter conversation. **Responsibilities** **An average day:** As AV/VTC Technician I, you will be a part of an...level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the… more
- Stellar Innovations (Richmond, VA)
- …+ MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after starting by ... Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service -Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services &… more
- ManTech (Mclean, VA)
- MANTECH seeks a motivated, career- and customer-oriented **Dedicated Support Technician ** to join our dedicated support team in **McLean, VA** . In this role, you ... range of technical challenges. You will ensure reliable IT service delivery and work across teams to respond to...Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support + Deliver basic user training for… more
- ManTech (Mclean, VA)
- **MANTECH** seeks a motivated, career-focused **Dedicated Support Technician ** to join a dedicated support team of IT professionals delivering mission-critical ... and mission applications operate seamlessly by managing incidents and service requests through their entire lifecycle. **Responsibilities include, but are… more
- National Assemblers (Virginia Beach, VA)
- …and configure home theater systems, soundbars, and streaming devices + Provide top- tier customer service , educating customers on product use and maintenance ... and friends call to assemble their new treadmill or desk or mount their new TV. You have an...attention to detail and problem-solving skills + Excellent customer service and communication abilities + Ability to lift and… more
- Gama-1 Technologies (Norfolk, VA)
- …year of experience as a System Administrator, or prior experience as a Help Desk technician + Understanding of networking protocols, LAN networking, and WAN ... + Respond and document cloud application issues escalated by Tier 1 resources or captured by cloud monitoring tools....Physical demands + Prolonged periods of sitting at a desk and working on a computer. + Must be… more