- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …CompTIA, CCNA A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, ... and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of … more
- General Dynamics Information Technology (Ashburn, VA)
- …CCNA + A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, including TCP/IP, ... 5 + years of related experience **Job Description:** NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD Advance how our customers operate while you advance… more
- Leidos (Norfolk, VA)
- …and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 . 5 qualification within 30 days. + Superior skills in both written and verbal ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** SERVICE DESK SPECIALIST | TIER II...global users and clients. **Qualifications** + Associate's degree or 5 + years of practical experience in service … more
- Truist (Mclean, VA)
- …solutions tailored to solve the needs of clients and prospects and ensure service levels are exemplary. * Small Business Direct Advisors are responsible for ... are not mentioned below. Specific activities may change from time to time. 1 . Align with and embody Truist's purpose, mission, values while consistently executing… more
- Leidos (Norfolk, VA)
- …and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 . 5 qualification within 30 days. + Superior skills in both written and verbal ... the team + Coordinate knowledge development and dissemination -Lead Service Desk Tier I team toward delivery...High school education or equivalent and a minimum of 1 year of general experience, or equivalent combination of… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- CoreSite (Reston, VA)
- …regulatory compliance of the data center. We are currently hiring for the Day Shift: 9:00am- 5 :00pm Monday-Friday. A Tier 1 technician will learn and gain ... fire watch, safety, trouble shooting, causality response, and customer service . A Tier 1 technician...which includes an attractive matching company contribution with a 5 % company match + Discretionary annual bonus and equity… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... the DOD space. This includes managing a team of 5 Field AE's toward discovering and developing new opportunities,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and… more
- Pacific Northwest National Laboratory (Richmond, VA)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... in person and remotely. + Identifies and recommends process/customer service improvements, innovative solutions, and/or alternate methodologies/policy changes while… more
- Defense Health Agency (Portsmouth, VA)
- …grade, and location. This announcement may be used to fill positions at any of the tier 's listed below: Tier 1 - Minimum $108,645 Maximum $282,480 Education ... management and treatment of psychiatric diagnosis for active duty service members and retirees, their dependents and all other...and equivalent experience and training equal to at least 5 years. Experience may not be substituted for residency… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Serco (Langley AFB, VA)
- …in this role, you will have:** + US Citizenship. + The ability to pass a NACI ( Tier 1 ) to obtain access to US Government facilities and systems. + A Master's ... desired experience and skills: + Active NACI. + One ( 1 ) year working directly with Service Members..._Other_ **Clearance Details** _The ability to pass a NACI ( Tier 1 ) to obtain access to US… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more