- Chenega Corporation (Arlington, VA)
- **Req ID:** 38246 **Summary** ** Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly ... the national security and provide services to our nation. SecuriGence is seeking a ** Tier 2 Help Desk Analyst** to help contribute to our success.… more
- General Dynamics Information Technology (Quantico, VA)
- …Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2 ** with GDIT. A career in enterprise IT means connecting ... This position is pending funding. Our work depends on a ** Help Desk Analyst Tier 2 ** joining our IT Technology Development division within the NCIS ITD… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some ... etc) into the production environment, responsible for ensuring mission readiness. 2 ) Manages change controls for documentation within a configuration management… more
- Exeter Government Services, LLC (Newport News, VA)
- …ATIS development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring ... techniques, and tools (ie, RoboHelp, which was used in developing current Help features). Web Designer should have three or more years' experience designing… more
- Exeter Government Services, LLC (Newport News, VA)
- …ATIS development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring ... will be afforded to applicants with current or prior experience providing technical support services to the T PO ATIS . Primary Responsibilities: The Program Manager (PM) will be the point of contact with the Contracting Officer, and/or his or her… more
- Exeter Government Services, LLC (Newport News, VA)
- …ATIS development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring ... will be afforded to applicants with current or prior experience providing technical support services to the T PO ATIS . Primary Responsibilities: The Senior IT Systems Solution Architect provides architectural support, studies and analysis of subjects… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + ... funding. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and the remaining staff serve… more
- Exeter Government Services, LLC (Newport News, VA)
- …ATIS development effort. This contract consists of four distinct areas: Analysis, Reviews, Training, and Tier 2 help desk support. Preference in hiring ... will be afforded to applicants with current or prior experience providing technical support services to the T PO ATIS . Primary Responsibilities: The Information Systems Training Specialist organizes and conducts moderately complex training and educational… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career ... in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I**...2 + years of IT support experience in a Help Desk environment + Experience with Remedy… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the primary ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Tier 2 IT Support Specialist- Richmond, VA...to join our team. In this role, you will help improve the productivity of CoStar Group employees by being ... tools. + Document problems and solutions in the Service Desk ticketing system + Inform management of potential problems...A track record of commitment to prior employers + 2 + years of experience in corporate IT or Service… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced troubleshooting… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- Epsilon, Inc (Alexandria, VA)
- …+ Minimum of six (6) years of work experience in the computer field, with a minimum of two ( 2 ) years in a help - desk area, and two ( 2 ) years at a ... issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible...technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... the Service Desk [duty...promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Springfield_ **ID** _2025-8328_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more