- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Service Source (Newport News, VA)
- …will be rated on the Annual Performance Review. + Perform a variety of help desk services including tier 0 administrative work and tier 1 customer ... + Provide telephonic and web-based tier 0 administrative and tier 1 help desk support. + Maintains records, logs and reports of assistance. + Follow… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- G2 Ops, Inc. (Virginia Beach, VA)
- …expert, you will act as a liaison between the program office and its in- service engineering agent to provide systems engineering support on current and new ... (4) days each week. You will have a shiny desk at one of our G2 Ops offices, and...sector businesses and organizations. Through innovative solutions, exceptional employees, top- tier analytical capabilities, and a customer-centered focus, G2 Ops… more