- CACI International (VA)
- …load rules, batch scripts, security, managing meta-data/core data loads and validation while supporting the Tier III Help Desk for our program's budget ... to the support of the client's business systems + Respond to and resolve Tier III level trouble tickets for end user issues. This includes communicating with end… more
- KeenLogic (Alexandria, VA)
- …information that can be handed off to the agency Tier III team. + Perform help desk support for a variety of office automation, telecommunications, and ... items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... to Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** 7 +… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties ... is currently seeking talented individuals to add to our Talent Network. C-CITES-24-003 Help Desk Technician Summary: The Help Desk Technician possesses… more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA Join our Talent...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. ... seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties ... sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help... desk SOPs, Frequently Asked Questions (FAQs), and self- help and troubleshooting guides and provide input to weekly… more
- Stellar Innovations (Richmond, VA)
- …be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III . This certification can be achieved after starting by completing ... a free online course. + US citizenship is mandatory. SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender… more
- Jacobs (Warrenton, VA)
- …new products and processes. Responsibilities: + Operations lead for large enterprise (3,000 ) Tier III voice and video services working in tandem with Network ... Engineering and Help Desk /Network Operations teams to maintain and...successful candidate will be responsible for providing and managing Tier III level resolution and customer support… more
- Leidos (Norfolk, VA)
- …Corps Intranet, including cybersecurity services, network operations, network engineering, service desk , and data transport. Ultimately, Leidos will support the Navy ... Support + Providing subject matter expertise into new business for: + Help with defining customer requirements through collaboration to ensure all requirements are… more