- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business… more
- General Dynamics Information Technology (Quantico, VA)
- …Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2 ** with GDIT. A career in enterprise IT means connecting ... Night Shift 10:00pm - 6:00am EST** Our work depends on a ** Help Desk Analyst Tier 2 ** joining our IT Technology Development division within the NCIS ITD… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams,… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + ... career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and the remaining staff serve… more
- AeroVironment (Arlington, VA)
- …reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- NuAxis Innovations (Falls Church, VA)
- …or equivalent work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- GovCIO (Washington, DC)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for...of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret ... years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related field… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have ... center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced troubleshooting… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- M. C. Dean (Falls Church, VA)
- …Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, and ... information; **ability to obtain a SECRET clearance is REQUIRED** **Education:** + 2 + Years of Experience with a Bachelor's Degree in Information Technology, Risk… more
- GovCIO (Washington, DC)
- …the following for high quality deliverables: KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS application. + Support requirements ... issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for...of at least 5 people + 3+ years' experience Help Desk Support. This experience can be… more
- Applied Research Solutions (Washington, DC)
- …and coordinating with specialized teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine ... to maintain SLA compliance + Escalate complex issues to Tier 2 /3 support teams, SREs, and Platform...+ Experience: Minimum 3 years of professional experience in help desk , technical support, operations, or IT… more
- GovCIO (Washington, DC)
- …to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/ 2 Help Desk Support for the EPA Next Generation Grant System ... tasks such as KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS...analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be… more