- BXP (Boston, MA)
- …standards. + Provision and manage access through Active Directory and Security Manager . Maintain and enforce directory policies and standards. + Deploy and support ... analysis and ongoing improvements. Technology Implementations + Manage process, service , and technology improvement initiatives and assume ownership of ServiceNow… more
- Commonwealth Care Alliance (Boston, MA)
- …administrative support of Care Delivery. programs. Under the supervision of the Manager of Patient Access Operations and in direct partnership with Care Delivery ... ensure proactive administrative clinical team support and accurate, prompt, and courteous service is provided in response to written and telephonic inquiries from… more
- Applause (Framingham, MA)
- …for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As a Service Desk Manager , you will lead our global Service ... experience in IT management, with a strong focus on service delivery, team leadership, and process optimization. This hybrid...of our user base on a global scale. The manager will report to the Director of Information Technology,… more
- Public Consulting Group (Boston, MA)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... Tier-1 support staff and escalates unresolved issues and risks to the project manager . + Confirm that solutions are properly deployed and verified within production… more
- Hilton (Boston, MA)
- …of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Assistant Manager \- Front Desk \- DoubleTree Suites by Hilton Boston \- ... An Assistant Front Office Manager is responsible for assisting in the direction...in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **What will I be doing?**… more
- GovCIO (Boston, MA)
- …end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and ... **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access...following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On - Internal (SSOi), Single… more
- Cayuse Holdings (Boston, MA)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$22.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more
- HealthFitness (Cambridge, MA)
- …**Harvard Recreation** , managed by **HealthFitness** , is seeking a proactive and customer- service -driven **Lead Front Desk Attendant** to join our team on ... the absence of management. + Support the Assistant Membership Manager with onboarding of Front Desk staff,...skills to drive member retention and deliver meaningful customer service in a heavy customer-facing role. Ensure all guests,… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Omni Hotels (Boston, MA)
- …+ Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures + Empathetically listen to guest inquiries and ... operations. + Previous luxury hotel experience is required. + Customer service oriented, ability to multi-task, detail orientation, and excellent organizational… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Requisition Number:** 740 **Location:** CHA Cambridge Hospital **Work Days:** Monday thru Friday 8a-4:30p **Category:** Clerical and ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...issues. * Under the general supervision of the Office Manager , responsible for performing a wide range of administrative/receptionist… more
- Beth Israel Lahey Health (Chestnut Hill, MA)
- …including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports ... to the manager with input from assigned physicians, nurses or other...greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice… more
- Marriott (Boston, MA)
- …policies and procedures; report accidents, injuries, and unsafe work conditions to manager . Follow all company policies and procedures; ensure uniform and personal ... guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with...we set the standard for rare and special luxury service the world over and pride ourselves on delivering… more
- Marriott (Boston, MA)
- …and procedures, and report accidents, injuries, and unsafe work conditions to manager . Follow all company policies and procedures, ensure uniform and personal ... all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine… more
- Hannaford (Waltham, MA)
- …Supervise performance of all duties and responsibilities of all front-end and service desk /kiosk associates as assigned by Manager of Customer Service * ... policy. * Assign fixed activities to front end and service desk /kiosk associates during idle periods as...being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Secure front-end… more
- Marriott (Providence, RI)
- …Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs ... GED; 4 years experience in the guest services, front desk , or related professional area. OR * 2-year degree...results. * Reviews staffing levels to ensure that guest service , operational needs and financial objectives are met. *… more
- Extra Space Storage (Newton, MA)
- …, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager , Retail Associate, Store Associate, ... The **Store Manager ** oversees the daily operations of one or...Off** accrued throughout the year, increasing with years of service + **Generous 401(k) match with Traditional and/or ROTH… more
- Marriott (Boston, MA)
- …High school diploma or GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year degree from an accredited ... or related major; 2 years experience in the guest services, front desk , housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room… more
- Extra Space Storage (Dorchester, MA)
- …multiple stores in the district. -Standard Operating Hours: 8am-7pm. The **Assistant Store Manager ** plays a pivotal role in supporting the daily operations of one ... more self-storage locations, under the guidance of the District Manager and Store Manager . This role ensures...Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH… more
- Omni Hotels (Boston, MA)
- …an employee of this historic property. Job Description The Assistant Front Office Manager is responsible for maintaining the highest levels of customer service ... during the arrival and departure process through training, guest service recovery and adherence to established department and hotel...as by communicating needed tasks to next available Front Desk Agent and ensure that tasks are being completed… more
