- Red River (Lexington, MA)
- …budgets and financial performance + Identify cost-saving opportunities without compromising service quality + Maintain fiscal discipline and accountability 7. ... best practices + Maintain SOPs and ensure regulatory compliance + Champion quality and operational efficiency across service functions 5. **Project Management**… more
- Towne Park (Boston, MA)
- …processes for providing exemplary customer service . This includes customer needs assessment, meeting quality standards for services, and evaluation of ... for guest relations and empowers associates to provide excellent customer service . May perform guest/patient service...bell services, and door services, as needed to achieve quality and service levels based on the… more
- Commonwealth Care Alliance (Boston, MA)
- …Cross-Functional Collaboration - Work closely with network contracting, credentialing, claims, IT, customer service , compliance, and quality teams to address ... resolution processes align with regulatory requirements and organizational standards for service quality and responsiveness. Provider education - Collaborate… more
- Terumo Medical Corporation (Boston, MA)
- …Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high- quality medical devices used in a broad range of applications for ... programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation;… more
- Red River (Boston, MA)
- …to ensure a successful deployment. + Provide training and support to customer 'send-users, IT teams, and stakeholders on how to effectively utilize Microsoft 365 ... projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with cross-functional teams, communicate project progress,… more
- DataRobot (Boston, MA)
- …Effective communication. + Operational excellency to continuously define and improve SLA ( Service Level Agreement) working backward from customer experience for ... We are the internal equivalent of a hyperscale cloud provider's core compute service , obsessed with performance, efficiency, and enabling the future of AI. As a… more
- Skanska (Boston, MA)
- …society. Skanska's values -Be Better Together, Act Ethically and Transparently, Commit to Customer and Care for Life-are deeply engrained in how we work, which is ... construction and project delivery expertise translates directly into maximum savings and quality . The Field Representative - SIS is responsible for field operations… more
- Advanced Energy (Wilmington, MA)
- Electronics Service Technician III **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, ... solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries… more
- Ace Hardware (Billerica, MA)
- …inspections. + Interact with customers with a positive attitude, offering "the best customer service around." + Coach technicians and apprentices to further ... is our goal to deliver the same level of service , convenience & quality that you have...opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at… more
- Advanced Energy (Wilmington, MA)
- Electronic Service Technician II **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, ... for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range...Travel may be required + Considers the impact of quality on the customers when making decisions + Ability… more
- MRC Global (Bellingham, MA)
- …The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting ... internal MRC Global departments to set up and maintainaccurate customer files (profiles). + Maintain and approve quality...+ Any combination of two or more years in customer service , inside sales, and/or warehouse services… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- Walgreens (Lexington, MA)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- WATTS (North Andover, MA)
- …and we have a dynamic future ahead. Scope of Position The role of Customer Service Representative II involves the day-to-day management of all client ... + 3+ years of experience in a high volume customer service department + Experience with order...team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our… more
- WATTS (North Andover, MA)
- …future ahead. The Customer Experience Manager will work closely with the Customer Service teams across all Watts brand platforms to streamline business ... RESPONSIBILITIES AND DUTIES: + Lead and develop a high-performing Customer Service team, fostering a culture of...team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our… more
- Highmark Health (Boston, MA)
- …with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve ... the issue at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering … more
- Bio-Techne (Devens, MA)
- …to further treat and prevent disease worldwide.** Pay Range: $19.20 - $26.40 The Customer Service Specialist is responsible for all facets of Customer ... order processing. This includes receiving, entering, reviewing, maintaining, and filing customer orders. This position also includes responsibility as the primary … more
- Sharecare (Somerville, MA)
- …**Job Summary:** This position assists incoming callers with requests and provides great customer service . An upbeat, patient-centered attitude is a must! Our ... supporting each individual through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To learn more, visit… more
- Humana (Boston, MA)
- …the ability to obtain within 75-90 days of start date + Prior experience in Telesales, Customer Service and/or Quality Assurance + 1 or more years of ... understands that while great products are important, it's the quality of our service that truly defines...Outsourcing Partners (BPO), Partner Call Centers (Brokerage), and the Customer Success Team (CST). Prior to supporting agents, CQP2… more
- State of Massachusetts (Boston, MA)
- …Saturdays. *Detailed Job Responsibilities* * Manage daily operational functions and staff of Customer Service Center. This includes but is not limited to ... Beyond day-to-day oversight, the Leader is responsible for maintaining quality standards at the facility, including a safe working...ensuring Customer Service Reps (CSRs) provide error free… more
