- CenterWell (Boston, MA)
- …or omni-channel (voice, chat, email, SMS) contact centers. + Familiarity with cloud -based telephony and CRM platforms (eg, Genesys Cloud , Five9, ... **Required Qualifications** + Experience in Workforce Management within a contact center setting. + 5+ years of...WFM platform + Knowledge of NICE IEX, Verint, and Genesys WFM + Knowledge of phone system setup and… more