- Rocket Software (Boston, MA)
- … Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior ... Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior … more
- Mercury Systems (Andover, MA)
- …track record within military defense electronics and telecommunications companies, is seeking a Customer Success Manager (our internal job title for this ... to the Prime and the Prime withing Mercury. The Customer Success Manager will work...in areas we have high probability of winning, Channel Management integrates indirect sales into the mix without causing… more
- Amazon (Boston, MA)
- …of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... in the technology industry focused on customer success or in go-to-market roles, or management ...clients on go-to-market topics - 7+ years in partner management , customer success , or in… more
- Philips (Cambridge, MA)
- As the Customer Success Manager , you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the ... Customer Success Lead. You will specify and...if:** + Bachelor's / Master's Degree in Business Administration, Customer Relationship Management or equivalent. 5+ Years… more
- allego (Waltham, MA)
- As an Allego Customer Success Implementation Manager , you will be at the forefront of our customer journey, playing a pivotal role in ensuring the ... platform for new customers. You are a seasoned project manager with a strong customer -centric mindset and...launch that positions them for long term adoption and success , and smooth transition to the post-implementation experience. Our… more
- Autodesk (Boston, MA)
- **Job Requisition ID #** 25WD88758 **Position Overview** As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will ... with these customers. We are looking for an experienced Customer Success Manager who is...team and executive sponsors **Minimum Qualifications** + Experienced in customer success management , or sales… more
- allego (Waltham, MA)
- Allego's curious and self-driven Customer Success Managers have a direct impact on Allego's growth. As a CSM, you are ultimately responsible for the high touch, ... success as if it is your own! Our Customer Success team is collaborative, energizing, and...in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management … more
- RELX INC (Cambridge, MA)
- …that directly impact our customers' ability to mitigate and manage risk. About the job: The Customer Success Manager role works on an ongoing basis with our ... Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management . You can learn more...drive enhancements to production. Qualifications: + 3+ years of customer success or sales experience. + Bachelor's… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... site management on operational best practices, robotics systems, and tools....system performance. The successful candidate will work backwards from customer goals and influence a broad range of operations,… more
- Amazon (North Reading, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Autodesk (Boston, MA)
- …and operational efficiency + Conduct market research on success planning services and customer success management best practices + Bring new success ... client segments and industries **Minimum Qualifications** + 10+ years experience in product/offering management , strategy, or customer success roles + Proven… more
- Datavant (Boston, MA)
- …professional, educational and life experiences to realize our bold vision for healthcare. The Customer Success Manager is part of the Datavant organization ... project status to all stakeholders. Datavant's Customer Success Managers are hybrid project management and...Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry… more
- PagerDuty (Boston, MA)
- …of customer centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our ... Team Management : + Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management… more
- EBSCO Information Services (Boston, MA)
- …and Editorial-to deliver a seamless and value-driven customer experience. The Customer Success Manager will ensure consistent service delivery across ... global, inclusive mission. Join us to help make an impact. **Your Opportunity** Customer Success Managers (CSMs) partner with EBSCO Clinical Decisions customers… more
- Broadcom (Boston, MA)
- …have a Candidate Account, please Sign-In before you apply.** **Job Description:** ** Customer Portfolio Manager ** **Overview** This position is responsible for ... to build a sustainable book of business for future success in your assigned region. **Key Responsibilities** + Own...pipeline forecasts and business health checks to local sales management and senior Customer Portfolio Management… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- EPAM Systems (Boston, MA)
- …Req.#550050164 **\#LI-DNI** **Responsibilities** + Lead, mentor, and manage a team of customer success professionals, project managers, and other PMO staff + ... highlighting key performance indicators + Act as a delivery manager for high-priority programs and as an escalation point...across many stakeholders in the construct of delivering overall success for the customer + Develop effective… more
- Dodge Construction Network (Boston, MA)
- Customer Engagement Manager Location: Remote, United States, United States **Description** The Customer Engagement Manager is a key member of our Go to ... to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer...and Skills_** + 2+ years of relevant sales, account management , or support experience supporting SaaS based software +… more
- DoorDash (Boston, MA)
- …About the Role DoorDash is looking for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there...experiences. You will report to the Director of Teammate Success . You're excited about this opportunity because you will… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …products and services to existing customers. + Collaboration: Work closely with sales, product management , and customer success teams to ensure alignment and ... you. **About the team:** At UKG, we believe exceptional customer experiences are the foundation of long-term success...field * 5 years proven experience in marketing program management , with a focus on customer retention… more