- CVS Health (Smithfield, RI)
- …compassionate. And we do it all with heart, each and every day. **Position Summary** As an IT Customer Service Analyst on our team, we are looking for ... service requests, and problem management). You will ensure customer business needs are met while adhering to corporate...direction. **Required Qualifications** * 6m-2+ years of experience in IT customer support role. * 2+ years… more
- Oracle (Providence, RI)
- …projects requiring cross-group collaboration. * Excellent written and oral communication, customer service , business acuity, problem solving and ability to ... **Job Description** IT Business Optimization Implementation Analyst will:...to address business or systems issues. Disclaimer: **Certain US customer or client-facing roles may be required to comply… more
- Oracle (Providence, RI)
- …management, presentation, and influencing skills. + Excellent written and oral communication, customer service , business acuity, problem solving and ability to ... **Job Description** ** IT Business Implementation Analyst will:** +...ensure the problem is permanently resolved. Disclaimer: **Certain US customer or client-facing roles may be required to comply… more
- Pearson (Providence, RI)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson ... employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous,… more
- Citizens (Johnston, RI)
- …opportunities for growth and development. As an Enterprise Technology & Security (ETS) Sr IT Risk Analyst on the Monitoring and Testing team, you will play ... risk controls for diverse lines of business and products. As a Senior Risk Analyst , you will partner closely with the First Line Risk Managers who directly support… more
- CAI (Providence, RI)
- …to solve requests. **Job Description** We are looking for a customer service -oriented **Bilingual** ** Service Desk Analyst ** to provide Level 1 technical ... Bilingual (French/English) Service Desk Analyst **Req number:** R6935... IT end-user support including: + Utilize excellent customer service skills and exceed customers' expectations.… more
- Cognizant (Providence, RI)
- …Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role ... EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys, Amazon Connect,… more
- Capital One (Providence, RI)
- Sr. Business Analyst , Capital One Shopping (Remote-Eligible) This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within ... success of a business. **Summary:** As a Senior Business Analyst at Capital One, you will apply your strategic...insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts… more
- Citizens (Johnston, RI)
- Description Principal IT Risk Analyst (Infrastructure) The Principal IT Risk Analyst (Infrastructure) is responsible for providing oversight and ... with enterprise technology enablement teams (eg, Cloud based Infrastructure, Storage, IT Operations) to proactively identify, assess, and mitigate risk aligned with… more
- CVS Health (Woonsocket, RI)
- … IT , Marketing, Merchandising, Pricing, Promo, Compliance, Legal, and Customer Experience to ensure seamless integration and successful adoption of new ... it all with heart, each and every day. **Position Summary** The Senior Analyst role requires a combination of operational, critical thinking and problem solving,… more
- Highmark Health (Providence, RI)
- …often taking a new perspective using existing and innovative solutions. + Excellent customer service skills. + Uses critical thinking skills for assigned tasks. ... :** enGen **Job Description :** **JOB SUMMARY** The Senior Epic Systems Analyst (Beaker) has significant laboratory expertise and a fundamental understanding of key… more
- Highmark Health (Providence, RI)
- …on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts ). Acts as face to the ... issues (may involve multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts. Acts as a SME on how… more
- Coinbase (Providence, RI)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. As an Analyst for CX Incident Response, you'll join a high functioning team of ... an individual who has a passion for making the customer experience seamless and fantastic. You have a strong...blockchain. * Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. * ITIL V4 Foundation certification * SQL… more
- Evolent (Providence, RI)
- …for the mission. Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with excellent communication and ... high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- Carrington (Providence, RI)
- **Come join our amazing team.** The Quantitative Analytics Lending Analyst will be responsible for helping to reshape and elevate the company's residential mortgage ... lending data analysis including marketing and customer engagement to pricing analytics, P&L, and market-trend insights, while modernizing the company's analytics… more
- Pearson (Providence, RI)
- …+ Other duties as assigned **Requirements** **:** + Exceptional phone manners and customer service skills + Outstanding written and verbal communications skills ... hardware, printer, and broadband network issues. **Family Technical Support Analyst Responsibilities** **:** + Troubleshoot and resolve software, hardware, printer,… more
- Coinbase (Providence, RI)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst , Compliance TMS Operations within the CX Compliance team, you will ... You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest… more
- Coinbase (Providence, RI)
- …requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst , Compliance Operations within the CX Compliance team, you will be ... intelligence tools such as Looker/Tableau/PowerBI, JIRA, Hummingbird, and Salesforce Service Cloud. * Experience collaborating with internal external outsource… more
- Oracle (Providence, RI)
- …product support strategy and model + Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with ... to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for ...Application Express (APEX) RESPONSIBILITIES: + To manage and resolve Service Requests logged by customers (internal and external) on… more
- Oracle (Providence, RI)
- …you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. ... Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer 's systems and helping them to benefit from running the latest Oracle… more