- Home Depot (Washington, DC)
- …to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. ... running smoothly. At times, CXMs may be the only Manager available and will be expected to make business...- Customer Service / Experience - Drive customer service and associate engagement ; coach associates… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- … customer -centric KPIs/success metrics for website performance, including user engagement , conversion rates, and customer satisfaction with digital services. ... Product Manager Websites Job ID: 251040 Location: DC -...requires world-class digital tools. To advance this mission, our Customer Experience Programs team is seeking a talented, mid-career… more
- Ralliant (Washington, DC)
- … intimacy, eliminating fractured customer interactions, and creating a unified, customer -focused engagement model. The SAM anticipates customer needs, ... **Job Title: Strategic Account Manager (SAM)** **Reports To:** Vice President, Commercial Operations...planning. + Shape requirements and influence specifications during early engagement . + Lead customer Q&A, pricing discussions,… more
- Ralliant (Washington, DC)
- …options. . Secure price increases as necessary and ensure competitive positioning. Customer Engagement & Retention . Proactively engage customers 90 days ... or more revenue from onsite services and do not require Key Account Manager (KAM) level support. This is a quota-carrying role with commission incentives, focused… more
- American Bankers Association (Washington, DC)
- …position is responsible for ensuring events meet the Office of Member Engagement 's (OME) goals for financial performance, which include overall responsibility for ... assigned revenue targets based upon ABA board budgets and maintaining customer satisfaction. The Senior Director provides day-to-day oversight of critical activities… more
- Ralliant (Washington, DC)
- …of post-sales customer support functions, including quotes, contract extensions, and customer re- engagement . + Respond to inbound leads generated through all ... You will be responsible for developing and implementing new customer acquisition strategies that purposefully grow revenue by acquiring...new logo customers and working with a Key Account Manager to expand revenue with existing customers. Do you… more
- Wilson Language Training (Washington, DC)
- …effective working relationships with the Literacy Specialist team, the Literacy Advisors, Customer Success Teams, operating as a team player to help build awareness ... educators. + Shares regular updates regarding school-based assignments to team and manager . + Provides instructor-led workshops and study group meetings in alignment… more
- Commvault (Washington, DC)
- …organizes, leads and controls balanced sales growth, account penetration and customer satisfaction on a long-term multi-quarter basis. This individual may lead ... (vs. IT component or narrow focused tools) and should have some level of prior engagement with the US Department of Defense Agency (4 th Estate) target account set.… more
- Fannie Mae (Washington, DC)
- …with different functional expertise respectfully and cooperatively towards a common goal. Multifamily Customer Engagement - Customer and Partner Management - ... their designated office location. In-office work cadence is determined by your manager . Proximity within a reasonable commute to your designated office location is… more
- Skanska (Washington, DC)
- …society. Skanska's values -Be Better Together, Act Ethically and Transparently, Commit to Customer and Care for Life-are deeply engrained in how we work, which is ... at an entry level. **Pay rate $25/hour.** Reports To: Project Manager , Superintendent and/or Department Staff Intern Positions Include: Engineering, Field… more
- Skanska (Hyattsville, MD)
- Skanska is searching for a dynamic Proposal Manager . This is a great opportunity to start a career with a company that builds things that matter and values its team. ... -Be Better Together, Act Ethically and Transparently, Commit to Customer , and Care for Life-are deeply engrained in how...our D&I efforts. The primary responsibility of the Proposal Manager is to lead multi-disciplinary pursuit teams in the… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …against measurable outcomes: pipeline growth, PWIN targets, revenue objectives, and customer engagement metrics. + Prepare and present forecasts, pipeline ... Description Job Title: Senior Business Development Manager Summary The Senior Business Development (BD) Manager works as a full-time employee of Zeiders… more
- SCRAM Systems (Annapolis, MD)
- …and accelerate the client path from first touch through installation and long-term engagement . The Senior Manager builds frameworks, develops people, and ensures ... Job Summary: The Senior Manager of Integrated Marketing drives multi-channel execution across...experience in integrated marketing, campaign management, lifecycle, brand, or customer journey roles. * Strong understanding of segmentation strategy… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching is seeking a **Program Manager ** to support a law enforcement customer in Ashburn, VA. **Responsibilities:** + Manage ... closure + Build, grow, and develop high-performing teams aligned with the customer 's mission and strategy + Manage program personnel to include interviewing, hiring,… more
- Ally (Annapolis, MD)
- …delivered. * Leverage Auto L&D principles, adult learning principles, learner engagement , proficiency building, tools, and delivery methods. * Perform facilitator ... other employee discount programs. Who We Are: Ally Financial is a customer -centric, leading digital financial services company with passionate customer service… more
- Southland Industries (Dulles, VA)
- …to strengthen team capabilities. + Delegate responsibilities appropriately to ensure engagement and professional growth. + **Strategic Planning & Governance** + ... and budget discussions while final accountability remains with the Senior VDC Manager . + Surface operational insights from the field to inform long-term planning… more
- Dodge Construction Network (Washington, DC)
- Customer Engagement Manager Location: Remote, United States **Description** The Customer Engagement Manager is a key member of our Go to Market ... SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive… more
- Encore (Lanham Seabrook, MD)
- Position Overview The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of ... This position may be focused on one specific sector or region. The Customer Engagement Manager will be expected to take clients through the entire… more
- PNC (Washington, DC)
- …portfolio. You will own digital, branch and call center experiences that deepen customer engagement , including Credit Card Spend and Lend Management, Offers and ... functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee… more
- Intrepid Solutions and Services (Adelphi, MD)
- **Overview** Intrepid Solutions, a CIS company, is staffing for a ** Customer Engagement Professional Manager ** to support the Defense Cyber Solutions Branch ... Manager - Cybersecurity + Cybersecurity Services Delivery Manager + Cybersecurity Engagement Manager ...skills. + Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning… more
