- CACI International (Washington, DC)
- IT Service Management ( ITSM ) Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... system infrastructure. CACI is looking for an experienced, innovative, and motivated ** IT Service Management ( ITSM )** **Specialist** to support the… more
- Leidos (Camp Springs, MD)
- …of experience. Additional years of experience may be substituted for degree. + Experience in IT Service Management ( ITSM )- Prior experience in problem ... resolution progress. + Continuous Improvement- Develop strategies to enhance IT service stability and minimize disruptions. **Basic...management , incident management , or IT operations. + Analytical &… more
- CACI International (Sterling, VA)
- …This key position will oversee the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, ... working with Government clients, specifically within the Intelligence Community + Familiarity with IT Service Management toolsets such as ServiceNow or… more
- CACI International (Forest Heights, MD)
- …projects across our enterprise. The ideal candidate will have a strong background in IT service management ( ITSM ), experience delivering and or ... ServiceNow Fundamentals certification + 3+ years of experience in IT project management with 2+ years focused...delivery methods + Familiarity with ITIL concepts and enterprise service management practices + Strong communication skills… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- CACI International (Sterling, VA)
- …be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- BOOZ, ALLEN & HAMILTON, INC. (Washington, DC)
- …and its requirements on IT engineering efforts + Knowledge of IT Service Management ( ITSM ) technical concepts, best practices, and client solutions ... Project and Program Manager who can leverage their expertise in IT project management and engineering to support the delivery of highly technical program goals… more
- CACI International (Springfield, VA)
- …resources supporting mission-critical operations * Basic knowledge of ServiceNow, Windows Desktops, other IT Service Management ( ITSM ) Systems, ITIL ... experienced professional with operational experience in briefing, scheduling, coordination, management of IT Changes (maintenance activities), professional… more
- CACI International (Springfield, VA)
- …* Excellent organizational skills * Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management ( ITSM ) Systems, ITIL Service ... an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.… more
- CACI International (Chantilly, VA)
- … (SIAM) Operations Lead** with 10 or more years of combined IT Program Management , Service Management ( ITSM ), and Systems Engineering (SE) ... Lead, you will: + Understand the Government customer and IT Service Provider ITSM and...clients, specifically within the Intelligence Community + Familiarity with IT Service Management toolsets such… more
- Capital One (Mclean, VA)
- …GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ years ... Sr. Distinguished Engineer - Asset Management As a Senior Distinguished Engineer at Capital...2+ years of experience in defining and deploying future-state ITSM /ITAM processes and identifying solutions from a people, process… more
- TekSynap (Chantilly, VA)
- …administration, configuration, and scripting, ensuring the platform aligns with business needs and IT Service Management ( ITSM ) best practices. This ... services andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management ( ITSM ) tool set...actionable service catalog and support for other IT service management functions. ServiceNow… more
- CACI International (Chantilly, VA)
- …and training materials. + Work with IT teams to integrate CMDB data with other IT service management ( ITSM ) processes, such as incident management ... IT infrastructure components (servers, networks, storage, databases). + Knowledge of IT service management ( ITSM ) frameworks, such as ITIL. +… more
- CompuCom (Annapolis, MD)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- V2X (Springfield, VA)
- … IT enterprise. + Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management ( ITSM ) software suites such as BMC ... or more years of experience working in an enterprise IT Service Desk or Help Desk role....Improvement. + Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across… more
- Leidos (Camp Springs, MD)
- …skills + Two years of experience in customer relations or user experience + Experience in IT Service Management ( ITSM )- Prior experience in problem ... IT requirements for AFELM users + Monitoring IT service delivery against agreed-upon SLAs. Identifying...management , incident management , or IT operations. + Analytical &… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Server operating systems in a production environment. + Understanding of and experience applying ** IT Service Management ( ITSM ) best practices** , ... Minimum of three (3) years of experience in an IT support or customer service role, with...automate routine tasks** , streamline processes, and support system management . + Familiarity with **Jira Service Desk**… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- CACI International (Arlington, VA)
- …responsible for the day-to-day administration, configuration, and support of the ServiceNow platform, focusing on IT Service Management ( ITSM ) and IT ... between ServiceNow and other systems + Support Organizational Change Management and Continual Service Improvement initiatives +...government or highly regulated environments + Knowledge of CMDB management and IT asset management … more
- CACI International (Chantilly, VA)
- …Architects and Developers for the Sustainment and Administration of an Enterprise ServiceNow implementation ( IT Service Management ( ITSM ), IT ... of the platform. + Create and enforce configuration, change, and release management policies and procedures + Ensure the Platform sustainment team proactively… more