- Belcan (Annapolis, MD)
- Incident Manager - Tier 2 Job Number: 358237 Category: Help Desk / Support Description: Job Title: Incident Manager - Tier 2 Location: ... Date: ASAP Keywords: #IncidentManager #MDjobs JOB RESPONSIBILITIES: Actual Job Title: Incident Manager - Tier 2 This role will contribute to the Tier … more
- PDS Tech Commercial, Inc. (Annapolis, MD)
- …the most advanced aerospace organizations in the world. As an ** Incident Manager - Tier 2 ** , you'll be the critical point of escalation ensuring uptime, ... of something bigger than yourself, **apply today to become an Incident Manager - Tier 2 with PDS Tech Commercial** . **Pay Details:** $34.66 per hour… more
- CACI International (Chantilly, VA)
- …operation and is ideal for professionals who thrive in fast-paced, client-focused environments. As the Tier 1 Incident Manager , you will serve as a key ... Level Agreements (SLAs). This role involves close coordination with Tier 2 service providers, VIP support teams,...innovation and service excellence go hand-in-hand. **Responsibilities:** * The Incident Manager will manage Tier … more
- Robert Half Technology (Annapolis, MD)
- Description We are looking for an experienced Incident Manager to join our team in Annapolis, Maryland, as part of a Tier 2 Network Operations Center. ... This long-term contract position focuses on incident management and troubleshooting for critical systems and networks,...degree or equivalent post-high school training with at least 1- 2 years of relevant experience, or a high school… more
- PDS Defense (Annapolis, MD)
- **IT/Technical** **Tech-support 3 - Incident Manager ** Annapolis, MD Posted: 6/25/2025 Job Description Job ID#: 211933 Job Category: IT/Technical Position Type: ... **PDS Defense, Inc. is seeking a Tech-support 3 - Incident Manager , in Annapolis, MD. Job ID#211922**...$34/hr **Job Description:** This role will contribute to the Tier 2 CAS Network Operations Center. This… more
- Eliassen Group (Washington, DC)
- …Jobs **Description:** We are seeking a highly skilled and experienced Tier 1 & 2 Security Operations Center (SOC) Manager to lead a 24x7x365 SOC team serving ... **SOC Manager ** **Washington, DC** **Type:** Contract-to-Hire **Category:** Security **Industry:**...and messaging. + **Advanced Analysis:** Conduct advanced analysis of Tier 1 and Tier 2 … more
- Rubrik (Washington, DC)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... Security is looking for a success-driven, US-based Staff Program Manager to organize, plan, lead, and execute on public...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …help desk supporting customers across multiple locations. + Provides Operation Management of Tier 1 and Tier 2 services including preliminary diagnostics ... IT Customer Support Manager Job ID: 250534 Location: DC - L'Enfant...role includes managing a distributed and tiered support structure ( Tier I, II, and III) to ensure timely and… more
- CACI International (Chantilly, VA)
- …and Maintenance (O&M) tasks on ServiceNow. This position requires leading the sustainment/ Tier 2 / Tier 3 efforts performed by developers, engineers, ... Operations Manager (ServiceNow) Job Category: Information Technology Time Type:...while ensuring the team's workloads are balanced. + Ensure Tier 2 technicians provide timely responds to… more
- CACI International (Chantilly, VA)
- …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems. As part of a ... service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. *… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. This ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** . In… more
- ManTech (Herndon, VA)
- …oversight of the contract Enterprise Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support. ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** . This… more
- Chenega Corporation (Fort Belvoir, VA)
- …Remedy Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests ... Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
- KBR (Washington, DC)
- …and meet one of subsequent DoD 8140 manual of CND Auditor, CND Analyst, CNDSP Manager , CND Incident Responder, CND Infrastructure Support, IASAE I or IASAE II ... key handling to protect data in transit. - Provide Tier 3 network troubleshooting and technical support to CSSP...DoD 8140 manual of CND Auditor, CND Analyst, CNDSP Manager , CND Incident Responder, CND Infrastructure Support,… more
- Leidos (Alexandria, VA)
- …skills:_** + Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM) servers and ... for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include examining complex customer problems and suggesting… more
- Amazon (Herndon, VA)
- …at AWS seeks Security Engineers (SecEng) to help build and scale security incident response platforms across the world's largest cloud provider. This role offers the ... and improve production services, developing advanced capabilities to streamline incident response workflows. Simultaneously, we undertake long-term innovation projects,… more
- Leidos (Arlington, VA)
- …software solutions, and ensure optimal network functionality. + Work closely with Tier III engineers on incident response, configuration management, and ongoing ... part of scheduled maintenance or project work. + Provide hands-on support to Tier III network engineers during incident resolution and project implementation. +… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …performance and work with external teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications. + ... Required:** None **Job Family:** Systems Administration **Skills:** Active Directory (AD), Incident Resolution,System Administration **Experience:** 3 + years of related… more
- SMX (Fort Belvoir, VA)
- …and networks supporting end users + Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of IT SM tickets (eg ... VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at Ft. Belvoir....Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365 coverage + Ensure there is… more
- CoreSite (Reston, VA)
- …shift which requires the ability to regularly work from 6:00 am to 2 :00pm Sunday - Thursday. Mechanical responsibilities will include chilled water systems and ... way by working very closely with the Data Center Manager . Technicians must ensure that data center problems are...quality services, and internal customer demands are met. A Tier IV technician develops creative approaches to keep operational… more